A Windows Journal Viewer installation may start when you try to use Groove Chat

When you try to use Groove Chat in Microsoft Office Groove 2007 or in Groove Virtual Office, a Microsoft Windows Journal Viewer installation may start.

This issue occurs because some Microsoft Windows updates do a shallow installation of the Ink mode framework. The updates do this by registering the Ink mode Component Object Model (COM) classes so that the classes start the Windows Journal Viewer installer. Therefore, the next time that you open Chat or open another application that calls these classes, the Windows Journal Viewer installation starts.

Windows Journal Viewer is a Windows accessory that is used by Groove Chat to support Ink mode. If the Windows Journal Viewer installation fails, the files may have been corrupted by system changes since the COM classes were registered. To resolve this issue, reinstall Windows Journal Viewer manually, and select repair when you are prompted.

If Ink mode is unavailable, and the Windows Journal Viewer does not start, you may not have the accessory available. To download Windows Journal Viewer, visit the following Microsoft Web site: