Error message when you open the Windows Address Book or you open Outlook Express after you install cumulative security update 911567 (MS06-016)

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Article ID: 917288 - View products that this article applies to.
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Summary

You may receive an error message when you try to open Microsoft Outlook Express or you try to open the Windows Address Book after you install cumulative security update 911567 that is described in security bulletin MS06-016.

Symptoms

After you install cumulative security update 911567 for Outlook Express that is described in security bulletin MS06-016, you may experience the following symptoms when you try to open Outlook Express or the Windows Address Book:
  • You may receive an error message that resembles the following:
    unable to open address book. Address book may not be installed correctly
  • You may receive an error message that states that you must reinstall Outlook Express or reinstall the Windows Address Book.
  • When you open Outlook Express, you may be able to receive e-mail, but you cannot send e-mail or reply to e-mail.

Cause

Most of the time, these symptoms are caused by a corruption in the Address Book. Frequently, the corruption occurs over time in address books that were created in older versions of Outlook Express. Earlier versions of Outlook Express did not detect this corruption, and the address book functionality was not affected. After you install cumulative security update 911567, Outlook Express examines each address book file for corruption. If Outlook Express detects corruption, you receive an error message.

Resolution

To resolve this issue, follow these steps:
  1. Uninstall cumulative security update 911567. To remove this update, use the Add or Remove Programs item in Control Panel. System administrators can also use the Spuninst.exe utility to remove this security update.

    For more information about how to uninstall software updates, visit the following Microsoft Developer Network (MSDN) Web site:
    http://msdn2.microsoft.com/en-us/library/aa371212.aspx
  2. Copy the .wab file that is located in the following folder:
    C:\Documents and Settings\<user>\Application Data\Microsoft\Address Book\<user.wab>
    Paste a copy of this file in the following folder:
    C:\Documents and Settings\<user>\Desktop\backup.wab
    Note In this step, <user> is your Microsoft Windows user name. Make sure there is no <user>.wab file on your Desktop.
  3. Click Start, click Run, type cmd, and then click OK.
  4. At the command prompt, type the following, and then press ENTER:
    Del "C:\Documents and Settings\<user>\Application Data\Microsoft\Address Book\<user>.wab"
  5. Start Outlook Express.
  6. On the Tools menu, click Address Book. Notice that the Address Book does not contain any contacts.
  7. On the File menu, point to Import, and then click Address Book.
  8. Import the backup.wab file that is located in the following folder:
    C:\Documents and Settings\<user>\Desktop
  9. Install the most recent cumulative security update for Outlook Express. To install the most recent cumulative security update for Outlook Express, visit the following Microsoft Web site:
    http://update.microsoft.com
Note If you find more than one .wab file, rename the user name with which you are currently logged in. If the user name is the default user name, the file name is Default.wab.

After you apply these changes, import all contacts that are contained in the old .wab file to the new profile that you have created. All contacts that are contained in the .wab file are imported to the new profile. During importing, folders are not recognized. Therefore, all contacts are imported to the profile. If you have shared groups, these groups are imported to the profile.

Note This resolution does not apply to Outlook Express 5.5 Service Pack 2 (SP2) on a computer that is running Microsoft Windows 2000 Service Pack 4 (SP4). Microsoft is researching this problem and will post more information in this article when the information becomes available.

Note For more information about security updates, visit the following Microsoft Web site:
http://www.microsoft.com/technet/security/current.aspx

Properties

Article ID: 917288 - Last Review: June 20, 2014 - Revision: 5.0
Applies to
  • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows Small Business Server 2003 Premium Edition
  • Microsoft Windows Small Business Server 2003 Standard Edition
  • Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  • Microsoft Windows Server 2003 Service Pack 1, when used with:
    • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
    • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
    • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
    • Microsoft Windows Server 2003, Web Edition
    • Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
    • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  • Microsoft Windows Server 2003 R2 Datacenter Edition (32-Bit x86)
  • Microsoft Windows Server 2003 R2 Enterprise Edition (32-Bit x86)
  • Microsoft Windows Server 2003 R2 Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003, Standard x64 Edition
  • Microsoft Windows Server 2003, Datacenter x64 Edition
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003 R2 Datacenter x64 Edition
  • Microsoft Windows Server 2003 R2 Enterprise x64 Edition
  • Microsoft Windows Server 2003 R2 Standard x64 Edition
  • Microsoft Windows XP Media Center Edition 2005 Update Rollup 2
  • Microsoft Windows XP Tablet PC Edition
  • Microsoft Windows XP Media Center Edition 2005
  • Microsoft Windows XP Professional x64 Edition
Keywords: 
kbresolve kbprb KB917288

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