An error is logged when you use the Distribute Software Updates Wizard in the SMS 2003 Inventory Tool for HP ProLiant and Integrity Updates: "Install Failed"

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Article ID: 917366 - View products that this article applies to.
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Symptoms

In Microsoft Systems Manager Server (SMS) 2003 Service Pack 2 (SP2), you use the Distribute Software Updates Wizard to authorize updates for the Inventory Tool for HP ProLiant and Integrity Updates. However, the SMS client reports a failure to install the update, even though the update operation was actually successful.

Additionally, the following entry is logged in the PatchInstall.log file:
INSTALL FAILED: UpdateID = UniqueUpdateID, QNumber = ArticleID, Title = Update Title, ExitCode = Exit Code, Executable = update installation command line

Cause

This problem occurs because the Distribute Software Updates Wizard inserts the wrong return code data for the update in the PatchAuthorize.xml file.

Resolution

To resolve this problem, apply the hotfix that is described in the following Microsoft Knowledge Base (KB) article:
915801 Error message when you use the Distribute Software Updates Wizard in SMS 2003 Service Pack 2: "Unknown error 0x80071017"

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Properties

Article ID: 917366 - Last Review: October 26, 2013 - Revision: 2.0
Applies to
  • Microsoft Systems Management Server 2003 Service Pack 2
Keywords: 
kbnosurvey kbarchive kbprb kbexpertiseinter kbfix kbbug kbHotfixServer kbsmsdistribution kbsmsfeaturepack kbqfe KB917366

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