The Fingerprint Reader does not register fingerprints

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Article ID: 917388 - View products that this article applies to.
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SYMPTOMS

When you try to register your fingerprint with the Microsoft Fingerprint Reader, the Fingerprint Reader does not register the fingerprint.

CAUSE

This behavior occurs when the Fingerprint Reader is connected to a USB hub.

WORKAROUND

To work around this behavior, connect the Fingerprint Reader to the USB port on the computer.

MORE INFORMATION

For more information about other causes of failure to register fingerprints, click the following article numbers to view the articles in the Microsoft Knowledge Base:
894036 How to clean and maintain your Microsoft Fingerprint Reader device
909129 The Fingerprint Registration Wizard does not run after you install the Fingerprint Reader and the DigitalPersona Password Manager software and then restart the computer

Properties

Article ID: 917388 - Last Review: September 29, 2011 - Revision: 3.0
APPLIES TO
  • Microsoft Fingerprint Reader
  • Microsoft Optical Desktop with Fingerprint Reader
Keywords: 
dftsdahomeportal kbprb KB917388

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