The Fingerprint Reader does not register fingerprints

Article ID: 917388 - View products that this article applies to.
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SYMPTOMS

When you try to register your fingerprint with the Microsoft Fingerprint Reader, the Fingerprint Reader does not register the fingerprint.
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CAUSE

This behavior occurs when the Fingerprint Reader is connected to a USB hub.
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WORKAROUND

To work around this behavior, connect the Fingerprint Reader to the USB port on the computer.
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MORE INFORMATION

For more information about other causes of failure to register fingerprints, click the following article numbers to view the articles in the Microsoft Knowledge Base:
894036
(http://support.microsoft.com/kb/894036/ )
How to clean and maintain your Microsoft Fingerprint Reader device
909129
(http://support.microsoft.com/kb/909129/ )
The Fingerprint Registration Wizard does not run after you install the Fingerprint Reader and the DigitalPersona Password Manager software and then restart the computer
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Properties

Article ID: 917388 - Last Review: September 29, 2011 - Revision: 3.0
APPLIES TO
  • Microsoft Fingerprint Reader
  • Microsoft Optical Desktop with Fingerprint Reader
Keywords: 
dftsdahomeportal kbprb KB917388
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