Select the product you need help with
- Internet Explorer
- Windows Phone
- More products
You cannot log on to a computer by using the Fingerprint Reader
Article ID: 917389 - View products that this article applies to.
When you try to log on to a computer by using the Microsoft Fingerprint Reader, you cannot log on to the computer.
This issue occurs when one of the following conditions is true:
To resolve this issue, follow these steps:
For more information about other log on problems with the Fingerprint Reader, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/885193/ )You cannot log on to your computer by using the Fingerprint Reader
(http://support.microsoft.com/kb/813301/ )Biometric logon may not work after resuming from standby or hibernate
(http://support.microsoft.com/kb/910217/ )You cannot log on to your computer by using the Fingerprint Reader if the screensaver is password protected
(http://support.microsoft.com/kb/908835/ )When you put your finger on the receiver of the Fingerprint Reader to unlock the computer, the computer is not unlocked, and you are not logged onto the computer