Error message when you try to install the Windows Genuine Advantage (WGA) Validation Tool from the Windows Update Web site: "0x80070005"

Article translations Article translations
Article ID: 917499 - View products that this article applies to.
Expand all | Collapse all

Symptoms

When you try to install the Windows Genuine Advantage (WGA) Validation Tool to validate Microsoft Windows XP or Microsoft Windows 2000 Professional, you cannot validate successfully. Additionally, you receive the following error message:
0x80070005

Cause

This problem occurs because the appropriate permissions are not detected.

Resolution

To resolve this problem, visit the following Microsoft Web site to download and install the WGA Diagnostic Tool:
http://go.microsoft.com/fwlink/?linkid=52012
For more information about permissions problems that may occur when you try to run Windows Update, click the following article number to view the article in the Microsoft Knowledge Base:
910338 Error message when you visit the Windows Update Web site or the Microsoft Update Web site: "0x800A0046"

Properties

Article ID: 917499 - Last Review: June 6, 2014 - Revision: 2.0
Applies to
  • Microsoft Windows Genuine Advantage
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
  • Microsoft Windows 2000 Professional Edition
Keywords: 
kbtshoot kberrmsg kbprb KB917499

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com