Article ID: 917536 - Last Review: December 7, 2006 - Revision: 2.2

The first item in a queue is removed after you click "Refresh Grid" in Microsoft Dynamics CRM 3.0

View products that this article applies to.
System TipThis article applies to a different operating system than the one you are using. Article content that may not be relevant to you is disabled.
The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
Expand all | Collapse all

SYMPTOMS

If you sort the grid of a queue by the newest queue items first, the first item in the queue is removed after you click Refresh Grid to update the queue in Microsoft Dynamics CRM 3.0. Additionally, items that are added to the queue are not displayed after you update the queue.
Note When this problem occurs, you can correctly display the items that are in the queue only by first opening a different area of Microsoft Dynamics CRM 3.0, and then opening the queue that you were viewing.
Back to the top

CAUSE

This problem occurs because the results that are updated from the database and that are displayed in the queue are incorrectly filtered.
Back to the top

RESOLUTION

This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 1. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
922815  (http://support.microsoft.com/kb/922815/ ) Update Rollup 1 is available for Microsoft Dynamics CRM 3.0
Back to the top

MORE INFORMATION

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates
887283  (http://support.microsoft.com/kb/887283/ ) Microsoft Business Solutions CRM software hotfix and update package naming standards
Back to the top
APPLIES TO
  • Microsoft CRM 3.0
Back to the top
Keywords: 
kbhotfixserver kbqfe kbmbsmigrate KB917536
Back to the top