An access violation error may occur in the W3wp.exe process after you install hotfix 908521 or Security Update 933729 in Windows Server 2003 with Service Pack 1

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Article ID: 917781 - View products that this article applies to.
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SYMPTOMS

In Microsoft Windows Server 2003 with Service Pack 1, an access violation error may occur in the W3wp.exe process if both of the following conditions are true:
  • Hotfix 908521 is installed or security update 933729 is installed.
  • The remote procedure call (RPC) over HTTP proxy networking component is enabled.
When this problem occurs, the following events are logged in the Application log.

Error ID: 1000

Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: Date
Time: Time
User: N/A
Computer: ComputerName
Description: Faulting application w3wp.exe, version 6.0.3790.1830, faulting module rpcrt4.dll, version 5.2.3790.2568, fault address 0x000362ba.

Error ID: 1002

Event Type: Error
Event Source: W3SVC
Event Category: None
Event ID: 1002
Date: Date
Time: Time
User: N/A
Computer: ComputerName
Description: Application pool 'DefaultAppPool' is being automatically disabled due to a series of failures in the process(es) serving that application pool.

CAUSE

This problem occurs because a notification is incorrectly sent to the application by using RPC over HTTP.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

Because of file dependencies, this hotfix requires Microsoft Windows Server 2003 Service Pack 1 or an x64-based version of Windows Server 2003.

Note The x64-based versions of Windows Server 2003 include the features and fixes that are included in Windows Server 2003 Service Pack 1. If you have an x64-based version of Windows Server 2003, you do not have to install Windows Server 2003 Service Pack 1.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003 with Service Pack 1, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Rpcrt4.dll5.2.3790.2679643,58411-Apr-200619:20x86
Updspapi.dll6.2.29.0371,42412-Oct-200523:13x86
Windows Server 2003, x64-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Rpcrt4.dll5.2.3790.26791,716,73611-Apr-200604:38x64SP1SP1QFE
Wrpcrt4.dll5.2.3790.2679626,68811-Apr-200604:38x86SP1WOW
Updspapi.dll6.2.29.0462,04811-Apr-200604:40x64NoneNot Applicable
Windows Server 2003 with Service Pack 1, IA64-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Rpcrt4.dll5.2.3790.26792,464,25611-Apr-200604:39IA-64SP1SP1QFE
Wrpcrt4.dll5.2.3790.2679626,68811-Apr-200604:39x86SP1WOW
Updspapi.dll6.2.29.0638,68811-Apr-200604:39IA-64NoneNot Applicable

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Server 2003 Service Pack 2.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
908521 Office Outlook 2003 may stop responding on a computer that is running Windows Server 2003 or Windows XP because of a problem in the RPC engine

Properties

Article ID: 917781 - Last Review: November 1, 2007 - Revision: 3.3
APPLIES TO
  • Microsoft Windows Server 2003 Service Pack 1, when used with:
    • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
    • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
    • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Standard x64 Edition
Keywords: 
kbautohotfix kbwinserv2003sp2fix kbqfe kbexpertiseinter kbhotfixserver KB917781

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