Article ID: 917830 - View products that this article applies to.
The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
When you click an item in the List Web Part for Microsoft Dynamics CRM 3.0, the list automatically updates. The list update may also cause new SQL queries to run.
Note The list update is required if data is passed from one Web Part to another Web Part. The list update is not required if data is not passed between Web Parts.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Installation informationInstall this hotfix on computers that are running the List Web Part for Microsoft Dynamics CRM 3.0.
PrerequisitesTo install this update, you must have installed the List Web Part for Microsoft Dynamics CRM 3.0.
For more information about the List Web Part for Microsoft Dynamics CRM 3.0, visit the following Microsoft Web site:
Removal informationTo remove this hotfix from a computer that is running Microsoft Windows 2000, Microsoft Windows XP, or Microsoft Windows Server 2003, use Add or Remove Programs in Control Panel.
System administrators can use the Spuninst.exe tool to delete this hotfix from a computer that is running Windows 2000, Windows XP, or Windows Server 2003. The Spuninst.exe tool is located in the following folder:
%Windir%\$NTUninstallKB917830$\SpuninstFor more information about package installer parameters, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/832475/ )Description of the new features in the package installer for Windows software updates
Restart requirementIf you are prompted, restart the computer after you install the hotfix.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Collapse this tableExpand this table
For information about performance tuning for CRM 3.0, see the following white paper:
Optimizing the Performance of Microsoft Dynamics CRM 3.0 White PaperFor more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
(http://support.microsoft.com/kb/887283/ )Microsoft Business Solutions CRM software hotfix and update package naming standards