The terminal server IME keyboard layout differs from the client computer when you remotely log on to a Windows Server 2003 SP1-based terminal server

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Article ID: 917910 - View products that this article applies to.
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SYMPTOMS

When you remotely log on to a Microsoft Windows Server 2003 Service Pack 1 (SP1)-based terminal server from a Microsoft Windows-based client computer, the terminal server uses a Microsoft Global Input Method Editor (IME) keyboard layout. However, this layout differs from the IME keyboard layout that the client computer is using.

This behavior occurs after you upgrade the terminal server from Windows Server 2003 to Windows Server 2003 SP1.

CAUSE

This behavior occurs because of a problem in a string-handling function that IME uses on the Windows Server 2003 SP1-based terminal server.

Service pack information

To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows Server 2003 SP1 installed on the computer.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003, 64-bit x64-based versions
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File nameFile versionFile sizeDateTimePlatformService Branch
User32.dll5.2.3790.26791,086,46411-Apr-200608:32x64SP1QFE
Wuser32.dll5.2.3790.2679602,11211-Apr-200608:32x86WOW
Windows Server 2003, 64-bit Itanium-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformService Branch
User32.dll5.2.3790.26791,476,096 11-Apr-200608:32IA-64SP1QFE
Wuser32.dll5.2.3790.2679602,11211-Apr-200608:32x86WOW
Windows Server 2003, 32-bit x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformService Branch
User32.dll5.2.3790.2679588,80011-Apr-200607:55x86SP1QFE

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Server 2003 Service Pack 2.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 917910 - Last Review: October 9, 2011 - Revision: 3.0
APPLIES TO
  • Microsoft Windows Server 2003 Service Pack 1
Keywords: 
kbautohotfix kbwinserv2003sp2fix kbqfe KB917910

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