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Error message when you try to validate Office by using Office Genuine Advantage: "Why didn't my computer complete validation" or "Error code: 0x8018111"
Article ID: 917999 - View products that this article applies to.
NoticeThe Office Genuine Advantage (“OGA”) program has been retired. For more information about the benefits of genuine Office, please visit the following website:
Benefits of genuine Office
When you try to validate the 2007 Microsoft Office system, Microsoft Office 2003, or Microsoft Office XP by using Office Genuine Advantage, you receive one of the following error messages:
Error message 1
Why didn’t my computer complete validation?
Error message 2
Error code: 0x8018111
To resolve this issue, your computer must be running one of the following Microsoft Windows operating systems to successfully validate a 2007 Office suite, Office 2003, or Office XP:
If you continue to experience problems when you try to validate the 2007 Office system, Office 2003, or Office XP, try to run the Genuine Advantage diagnostics tool. To do this, visit the following Microsoft Web site:
Article ID: 917999 - Last Review: August 31, 2012 - Revision: 5.0