Article ID: 917999 - Last Review: December 17, 2010 - Revision: 4.0

Error message when you try to validate Office by using Office Genuine Advantage: "Why didn't my computer complete validation" or "Error code: 0x8018111"

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Notice
The Office Genuine Advantage (“OGA”) program has been retired. For more information about the benefits of genuine Office, please visit the following website:

Benefits of genuine Office (http://office.microsoft.com/ll-cc/redir/en-us/HA010205597.aspx )
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SYMPTOMS

When you try to validate the 2007 Microsoft Office system, Microsoft Office 2003, or Microsoft Office XP by using Office Genuine Advantage, you receive one of the following error messages:
Error message 1
Why didn’t my computer complete validation?
Error message 2
Error code: 0x8018111
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RESOLUTION

To resolve this issue, your computer must be running one of the following Microsoft Windows operating systems to successfully validate a 2007 Office suite, Office 2003, or Office XP:
  • Windows Vista
  • Windows XP
  • Microsoft Windows 2000
If you have the 2007 Office system, Office 2003, or Office XP installed on a computer that is running Windows Vista, Windows XP, or Windows 2000, try to validate Office again.
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MORE INFORMATION

If you continue to experience problems when you try to validate the 2007 Office system, Office 2003, or Office XP, try to run the Genuine Advantage diagnostics tool. To do this, visit the following Microsoft Web site:
http://www.microsoft.com/genuine/diag (http://www.microsoft.com/genuine/diag)
For more information about genuine Microsoft software, visit the following Microsoft Web site:
http://www.microsoft.com/genuine/default.mspx (http://www.microsoft.com/genuine/default.mspx)
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APPLIES TO
  • Microsoft Office Basic 2007
  • Microsoft Office Enterprise 2007
  • Microsoft Office Home and Student 2007
  • Microsoft Office Professional 2007
  • Microsoft Office Professional Plus 2007
  • Microsoft Office Small Business 2007
  • Microsoft Office Standard 2007
  • Microsoft Office Ultimate 2007
  • Microsoft Office Word 2007
  • Microsoft Office Word 2007 (Home and Student version)
  • Microsoft Office Excel 2007
  • Microsoft Office Excel 2007 (Home and Student version)
  • Microsoft Office PowerPoint 2007
  • Microsoft Office PowerPoint 2007 (Home and Student version)
  • Microsoft Office Professional Edition 2003
  • Microsoft Office Small Business Edition 2003
  • Microsoft Office Small Business Management Edition 2006
  • Microsoft Office Basic Edition 2003
  • Microsoft Office Access 2003
  • Microsoft Office OneNote 2003
  • Microsoft Office Outlook 2003
  • Microsoft Office Outlook 2003 with Business Contact Manager
  • Microsoft Office PowerPoint 2003
  • Microsoft Office Publisher 2003
  • Microsoft Office Project Standard 2003
  • Microsoft Office Project Professional 2003
  • Microsoft Office Visio Professional 2003
  • Microsoft Office XP Small Business Edition
  • Microsoft Office XP Standard Edition
  • Microsoft Access 2002 Standard Edition
  • Microsoft Excel 2002 Standard Edition
  • Microsoft FrontPage 2002 Standard Edition
  • Microsoft Outlook 2002 Standard Edition
  • Microsoft PowerPoint 2002 Standard Edition
  • Microsoft Project 2002 Professional Edition
  • Microsoft Publisher 2002 Standard Edition
  • Microsoft Visio 2002 Professional Edition
  • Microsoft Visio 2002 Standard Edition
  • Microsoft Word 2002
  • Microsoft Office Genuine Advantage
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Keywords: 
kblicensing kbsetup kbactivation kbtshoot kbexpertisebeginner kbprb KB917999
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Retired KB ArticleRetired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
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