Error message when you use Office Genuine Advantage to validate Office: "Incorrect Time Settings" or "Error code: 0x8018110"

Article ID: 918000 - View products that this article applies to.
Notice
The Office Genuine Advantage (“OGA”) program has been retired. For more information about the benefits of genuine Office, please visit the following website:

Benefits of genuine Office
(http://office.microsoft.com/ll-cc/redir/en-us/HA010205597.aspx )
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Symptoms

When you use Office Genuine Advantage to validate your copy of the 2007 Microsoft Office system, Microsoft Office 2003, or Microsoft Office XP, you receive one of the following error messages:
Incorrect Time Settings
Error code: 0x8018110
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Cause

This issue may occur when the time on the computer is incorrect by more than 24 hours.
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Resolution

To resolve this issue, verify and adjust the date and time on your computer as needed. To verify and adjust the date and time, use the following methods depending on your operating system:

Windows Vista

Use Control Panel

  1. Click Start, click Control Panel, click Clock, Language, and Region, and then click Date and Time.
  2. Click the Date and Time tab, and then click Change date and time. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
  3. In the Date and Time Settings dialog box, do one or more of the following:
    • To change the hour, double-click the hour, and then click the arrows to increase or decrease the value.
    • To change the minutes, double-click the minutes, and then click the arrows to increase or decrease the value.
    • To change the seconds, double-click the seconds, and then click the arrows to increase or decrease the value.
  4. When you have finished changing the time settings, click OK.
  5. To change the time zone, click Change time zone.
  6. In the Time Zone Settings dialog box, click your current time zone in the list, and then click OK.

    Note If your time zone observes daylight saving time and you want your computer's clock to be adjusted automatically when daylight saving time changes, make sure that the Automatically adjust clock for Daylight Saving Time check box is selected.
  7. Click OK.
For information about how to use the Clock gadget in Windows Sidebar, see Windows Sidebar and gadgets (overview).

Windows XP

Method 1: Use the notification area

To use the notification area to verify and adjust the date and time, follow these steps:
  1. Right-click the time in the notification area, and then click Adjust Date/Time.
  2. On the Date & Time tab, set the current date, year, and time.
  3. Click OK to close the Date and Time Properties dialog box.

Method 2: Use Control Panel

To use Control Panel to verify and adjust the date and time, follow these steps:
  1. Click Start, click Control Panel, and then click Date, Time, Language, and Regional Options.
  2. Click Date and Time.
  3. On the Date & Time tab, set the current date, year, and time.
  4. Click OK to close the Date and Time Properties dialog box.
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More information

If you still experience problems when you use Office Genuine Advantage to validate your copy of the 2007 Office system, Office 2003, or Office XP, run the Genuine Advantage diagnostics tool. To do this, visit the following Microsoft Web site:
http://www.microsoft.com/genuine/diag
(http://www.microsoft.com/genuine/diag)
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Properties

Article ID: 918000 - Last Review: August 31, 2012 - Revision: 4.0
Applies to
  • Microsoft Office Basic 2007
  • Microsoft Office Enterprise 2007
  • Microsoft Office Home and Student 2007
  • Microsoft Office Professional 2007
  • Microsoft Office Professional Plus 2007
  • Microsoft Office Small Business 2007
  • Microsoft Office Standard 2007
  • Microsoft Office Ultimate 2007
  • Microsoft Office Word 2007
  • Microsoft Office Word 2007 (Home and Student version)
  • Microsoft Office Excel 2007
  • Microsoft Office Excel 2007 (Home and Student version)
  • Microsoft Office PowerPoint 2007
  • Microsoft Office PowerPoint 2007 (Home and Student version)
  • Microsoft Office Professional Edition 2003
  • Microsoft Office Small Business Edition 2003
  • Microsoft Office Small Business Management Edition 2006
  • Microsoft Office Basic Edition 2003
  • Microsoft Office OneNote 2003
  • Microsoft Office Outlook 2003
  • Microsoft Office Outlook 2003 with Business Contact Manager
  • Microsoft Office PowerPoint 2003
  • Microsoft Office Publisher 2003
  • Microsoft Office Project Standard 2003
  • Microsoft Office Visio Professional 2003
  • Microsoft Office XP Small Business Edition
  • Microsoft Office XP Standard Edition
  • Microsoft Access 2002 Standard Edition
  • Microsoft Excel 2002 Standard Edition
  • Microsoft FrontPage 2002 Standard Edition
  • Microsoft Outlook 2002 Standard Edition
  • Microsoft PowerPoint 2002 Standard Edition
  • Microsoft Project 2002 Professional Edition
  • Microsoft Publisher 2002 Standard Edition
  • Microsoft Visio 2002 Professional Edition
  • Microsoft Visio 2002 Standard Edition
  • Microsoft Word 2002
  • Microsoft Office Genuine Advantage
  • Microsoft Office Access 2003
Keywords: 
kbtshoot kblicensing kbsetup kbactivation kbexpertisebeginner kbprb KB918000
Retired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
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