Error message when you try to validate Office by using Office Genuine Advantage: "No Office Products Detected" or "Error code: 0x80180109"

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Article ID: 918001 - View products that this article applies to.
This article has been archived. It is offered "as is" and will no longer be updated.
Notice
The Office Genuine Advantage (“OGA”) program has been retired. For more information about the benefits of genuine Office, please visit the following website:

Benefits of genuine Office
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Symptoms

When you try to validate the 2007 Microsoft Office system, Microsoft Office 2003, or Microsoft Office XP by using Office Genuine Advantage, you receive one of the following error messages:
No Office Products Detected.
Error code: 0x80180109

Cause

This issue may occur if one of the following conditions is true:
  • The version of Microsoft Office that is installed on the computer is earlier than Office XP.
  • No Office programs that require validation are installed on the computer.
  • Office is hosted on another computer that is running Microsoft Terminal Services.

Resolution

To resolve this issue, install a 2007 Office suite, Office 2003, or Office XP. Then, try to validate Office again.

If Office is run from another computer that is running Microsoft Terminal Services, validate the 2007 Office suite, Office 2003, or Office XP on the computer that is running Microsoft Terminal Services.

More information

If you continue to experience issues when you try to validate Office, try to run the Genuine Advantage diagnostics tool. To do this, visit the following Microsoft Web site:
http://www.microsoft.com/genuine/diag

Properties

Article ID: 918001 - Last Review: November 2, 2013 - Revision: 6.0
Applies to
  • Microsoft Office Basic 2007
  • Microsoft Office Enterprise 2007
  • Microsoft Office Home and Student 2007
  • Microsoft Office Professional 2007
  • Microsoft Office Professional Plus 2007
  • Microsoft Office Small Business 2007
  • Microsoft Office Standard 2007
  • Microsoft Office Ultimate 2007
  • Microsoft Office Word 2007
  • Microsoft Office Word 2007 (Home and Student version)
  • Microsoft Office Excel 2007
  • Microsoft Office Excel 2007 (Home and Student version)
  • Microsoft Office PowerPoint 2007
  • Microsoft Office PowerPoint 2007 (Home and Student version)
  • Microsoft Office Professional Edition 2003
  • Microsoft Office Small Business Edition 2003
  • Microsoft Office Small Business Management Edition 2006
  • Microsoft Office Basic Edition 2003
  • Microsoft Office OneNote 2003
  • Microsoft Office Outlook 2003
  • Microsoft Office Outlook 2003 with Business Contact Manager
  • Microsoft Office PowerPoint 2003
  • Microsoft Office Publisher 2003
  • Microsoft Office Project Standard 2003
  • Microsoft Office Visio Professional 2003
  • Microsoft Office XP Professional Edition
  • Microsoft Office XP Small Business Edition
  • Microsoft Office XP Standard Edition
  • Microsoft Access 2002 Standard Edition
  • Microsoft Excel 2002 Standard Edition
  • Microsoft FrontPage 2002 Standard Edition
  • Microsoft Outlook 2002 Standard Edition
  • Microsoft PowerPoint 2002 Standard Edition
  • Microsoft Project 2002 Professional Edition
  • Microsoft Publisher 2002 Standard Edition
  • Microsoft Visio 2002 Professional Edition
  • Microsoft Visio 2002 Standard Edition
  • Microsoft Word 2002
  • Microsoft Office Genuine Advantage
  • Microsoft Office Access 2003
Keywords: 
kbnosurvey kbarchive kblicensing kbsetup kbactivation kbtshoot kbexpertisebeginner kbprb KB918001
Retired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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