Error message when you try to validate Microsoft Office by using Office Genuine Advantage: "Trial version detected"

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Article ID: 918002 - View products that this article applies to.
This article has been archived. It is offered "as is" and will no longer be updated.
Notice
The Office Genuine Advantage (“OGA”) program has been retired. For more information about the benefits of genuine Office, please visit the following website:

Benefits of genuine Office

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Symptoms

When you try to use Office Genuine Advantage to validate a Microsoft Office product that is listed in the "Applies to" section, validation fails. Additionally, you receive one or both of the following error messages:
Error message 1
Trial version detected
Error message 2
Error code: 0x8018102

Cause

This issue occurs when the product that you are trying to validate is not a full version. The following trial versions are licensed temporarily for evaluation.

Microsoft Office 2003 trial products

  • Microsoft Office Professional Edition 2003
  • Microsoft Office Standard Edition 2003
  • Microsoft FrontPage 2003
  • Microsoft InfoPath 2003
  • Microsoft OneNote 2003
  • Microsoft Project Standard 2003
  • Microsoft Publisher 2003
  • Microsoft Visio 2003

Microsoft Office XP trial products

  • Microsoft Office XP Professional
  • Microsoft Office XP Standard
  • Microsoft FrontPage 2002
  • Microsoft Project 2002
  • Microsoft Visio Standard 2002
  • Microsoft Visio Professional 2002

Resolution

To resolve this issue, upgrade the trial version of Office to a full version.

Properties

Article ID: 918002 - Last Review: October 26, 2013 - Revision: 5.0
Applies to
  • Microsoft Office Professional Edition 2003
  • Microsoft Office Small Business Management Edition 2006
  • Microsoft Office Access 2003
  • Microsoft Office OneNote 2003
  • Microsoft Office Outlook 2003
  • Microsoft Office Outlook 2003 with Business Contact Manager
  • Microsoft Office PowerPoint 2003
  • Microsoft Office Publisher 2003
  • Microsoft Office Project Standard 2003
  • Microsoft Office Project Professional 2003
  • Microsoft Office Visio Professional 2003
  • Microsoft Office XP Standard Edition
  • Microsoft Access 2002 Standard Edition
  • Microsoft Excel 2002 Standard Edition
  • Microsoft FrontPage 2002 Standard Edition
  • Microsoft Outlook 2002 Standard Edition
  • Microsoft PowerPoint 2002 Standard Edition
  • Microsoft Project 2002 Professional Edition
  • Microsoft Publisher 2002 Standard Edition
  • Microsoft Visio 2002 Professional Edition
  • Microsoft Visio 2002 Standard Edition
  • Microsoft Word 2002
  • Microsoft Office Genuine Advantage
Keywords: 
kbnosurvey kbarchive kbretire kblicensing kbsetup kbactivation kbtshoot kbexpertisebeginner kbprb KB918002
Retired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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