Error message when you use Office Genuine Advantage to validate Office 2003 or Office XP: "Validation Incomplete" or "Error code: 0x8018103"

When you use Office Genuine Advantage to validate your copy of Microsoft Office 2003 or Microsoft Office XP, you receive one of the following error messages:

This problem may occur when a blocked or an invalid Office product key is used.

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base: To resolve this problem, follow these steps.

Note When you try to open any Office programs after you complete the steps, you receive a message that prompts you for a valid product key. Have a valid product key available before you start the steps.

1. Close all Office programs.
2. Click Start, click Run, type regedit, and then click OK.
3. Locate and then click the appropriate subkey for the version of Office that you are running.
   
   For Office 2003:
   HKEY_LOCAL_MACHINE \Software\Microsoft\Office\11.0\Registration
   For Office XP:
   HKEY_LOCAL_MACHINE \Software\Microsoft\Office\10.0\Registration
4. Export the
   Registration
   subkey. This process creates a backup of the values under the
   Registration
   subkey in case the new product key does not work.
   
   To do this, follow these steps:
   1. Right-click the
      Registration
      subkey, and then click Export.
   2. In the Save in list, select a location in which to save the registration entries.
   3. In the File name box, type a name for the .reg file that you want to export, and then click Save.
   Note You can restore the registry settings of the
   Registration
   subkey by double-clicking the .reg file that you saved in step 4c. When you do this, the contents of the .reg file are automatically exported to the registry.
5. Under the
   Registration
   subkey, there may be several Globally Unique Identifiers (GUIDs) that contain a combination of alphanumeric characters. Each GUID is specific to a program that is installed on your computer.
   
   Click a GUID. Then, view the version of Office that is listed in the right pane for the
   Productname
   registry entry. After you find the GUID that contains the version of your Office program, follow these steps:
   1. Right-click the DigitalProductID registry entry, click Delete, and then click Yes.
   2. Right-click the ProductID registry entry, click Delete, and then click Yes. For more information about how to identify the correct GUID for the version of the Office that you have installed on your computer, click the following article numbers to view the articles in the Microsoft Knowledge Base:
      832672  (http://support.microsoft.com/kb/832672/ ) Description of numbering scheme for product code GUIDs in Office 2003
      302663  (http://support.microsoft.com/kb/302663/ ) Description of the numbering scheme for product code GUIDs for Office XP programs
6. Exit Registry Editor.
7. Open an Office program, such as Microsoft Word. When you receive a message that prompts you for the product key, type the correct product key, and then click OK.

If you still experience problems when you use Office Genuine Advantage to validate your copy of Office, one of the following scenarios may be true:

• The copy of Office that is installed on your computer may have been installed incorrectly.
• The copy of Office that is installed on your computer may be a counterfeit version or a pirated version.

For more information about how to tell whether your copy of Office is authentic, visit the following Microsoft Web site:If you believe you are the victim of counterfeit software, visit the following Microsoft Web site to file a report: