Article ID: 918004 - Last Review: December 4, 2007 - Revision: 2.10

Error message when you use Office Genuine Advantage to validate Office: "Product Not Activated" or "Error code: 0x8018101"

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SYMPTOMS

When you use Office Genuine Advantage to validate the 2007 Microsoft Office system, Microsoft Office 2003, or Microsoft Office XP, you receive one of the following error messages:
Error message 1
Product Not Activated
Error message 2
0x8018101
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CAUSE

The validation process could not be completed because your copy of Microsoft Office that requires validation has not been activated.
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RESOLUTION

To resolve this problem, start any Office program, and then use the activation wizard to complete the steps that are required for activation.

For more information about how to activate your version of Office, click the following article number to view the article in the Microsoft Knowledge Base:
828958  (http://support.microsoft.com/kb/828958/ ) How to activate a license in Office programs
If license activation fails, try to troubleshoot the problem. For more information about how troubleshoot problems that you may experience when you try to activate an Office product, click the following article number to view the article in the Microsoft Knowledge Base:
903275  (http://support.microsoft.com/kb/903275/ ) How to troubleshoot problems that you may experience when you try to activate an Office product


If you still experience problems when you use Office Genuine Advantage to validate Office, one of the following scenarios may be true:
  • The copy of Office that is installed on your computer may have been installed incorrectly.
  • The copy of Office that is installed on your computer may be a counterfeit version or a pirated version.
For more information about how to determine whether your copy of Office is authentic, visit the following Microsoft Web site:
http://www.microsoft.com/resources/howtotell/default.aspx (http://www.microsoft.com/resources/howtotell/default.aspx)
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APPLIES TO
  • Microsoft Office Basic 2007
  • Microsoft Office Enterprise 2007
  • Microsoft Office Home and Student 2007
  • Microsoft Office Professional 2007
  • Microsoft Office Professional Plus 2007
  • Microsoft Office Small Business 2007
  • Microsoft Office Standard 2007
  • Microsoft Office Ultimate 2007
  • Microsoft Office Word 2007
  • Microsoft Office Word 2007 (Home and Student version)
  • Microsoft Office Excel 2007
  • Microsoft Office Excel 2007 (Home and Student version)
  • Microsoft Office PowerPoint 2007
  • Microsoft Office PowerPoint 2007 (Home and Student version)
  • Microsoft Office Professional Edition 2003
  • Microsoft Office Standard Edition 2003
  • Microsoft Office Small Business Edition 2003
  • Microsoft Office Small Business Management Edition 2006
  • Microsoft Office Basic Edition 2003
  • Microsoft Office Access 2003
  • Microsoft Office OneNote 2003
  • Microsoft Office Outlook 2003 with Business Contact Manager
  • Microsoft Office PowerPoint 2003
  • Microsoft Office Publisher 2003
  • Microsoft Office Project Standard 2003
  • Microsoft Office Project Professional 2003
  • Microsoft Office Visio Professional 2003
  • Microsoft Office XP Professional Edition
  • Microsoft Office XP Small Business Edition
  • Microsoft Office XP Standard Edition
  • Microsoft Access 2002 Standard Edition
  • Microsoft Excel 2002 Standard Edition
  • Microsoft FrontPage 2002 Standard Edition
  • Microsoft Outlook 2002 Standard Edition
  • Microsoft PowerPoint 2002 Standard Edition
  • Microsoft Project 2002 Professional Edition
  • Microsoft Publisher 2002 Standard Edition
  • Microsoft Visio 2002 Professional Edition
  • Microsoft Visio 2002 Standard Edition
  • Microsoft Word 2002
  • Microsoft Office Genuine Advantage
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Keywords: 
kblicensing kbsetup kbactivation kbtshoot kbexpertisebeginner kbprb KB918004
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