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All e-mail items may be missing when you start Outlook Express 6.0 Service Pack 1 or Outlook Express 6.0 Service Pack 2
Article ID: 918069 - View products that this article applies to.
When you start Microsoft Outlook Express 6.0 Service Pack 1 (SP1) or you start Microsoft Outlook Express 6.0 Service Pack 2 (SP2), all e-mail items may be missing.
This problem may occur if a mail and contacts database (.dbx) file is corrupted when the .dbx file is being compacted.
Note The .dbx file corruption has been reported to occur more frequently when one or more of the following conditions are true:
Update informationTo resolve this problem, install security update MS06-076. This security update is included in the following Microsoft Knowledge Base article:
923694Additionally, to resolve this problem, the following file is available for download from the Microsoft Download Center:
(http://support.microsoft.com/kb/923694/ )MS06-076: Cumulative security update for Outlook Express
Download the KB918766 package now.
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(http://www.microsoft.com/downloads/details.aspx?FamilyID=86b68a78-f325-4a95-98c2-98af2256ccc3&DisplayLang=en)Release Date: April 20, 2006
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.
(http://support.microsoft.com/kb/119591/ )How to obtain Microsoft support files from online services
File informationThe English version of this update has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
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After you install this update, a backup copy of the .dbx file is created every time that the database is compacted. After the database is successfully compacted, the backup copy of the .dbx file is moved to the Recycle Bin.
If the mail folder is corrupted while a database is being compacted after you install this update, follow these steps to restore the folder.
Note This update does not affect files that were corrupted before you installed the update. Follow these steps to resolve corruption issues that occur after you install the update.
How to compact mail folders manuallyAfter you install this update, the counter in Outlook Express is reset when you compact your mail folders manually. Mail folders will not be compacted automatically until Outlook Express has been closed 100 times. If you have many e-mail items, regularly compact the database manually to help prevent data loss.
To compact mail folders manually, use one of the following methods:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates