When you start a Citrix Presentation Server-published application on a computer that uses the Windows Language bar, the Language bar on the computer closes unexpectedly.
You experience this issue when the following conditions are true.
| • | The computer is a Microsoft Windows Server 2003 Service Pack 1 (SP1)-based computer that runs Terminal Services. |
| • | The application that you start closes all the currently open foreground windows. |
| • | Multiple input languages are enabled on the server. |
| • | Support for East Asian languages is configured on the server. |
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Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 (http://support.microsoft.com/kb/889100/) How to obtain the latest service pack for Windows Server 2003
Hotfix information
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
To install this hotfix, you must have Windows Server 2003 Service Pack 1 (SP1) installed on the computer.
Restart requirement
You do not have to restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003, x86-based versions
| File name | File version | File size | Date | Time | Platform |
|---|
| Msutb.dll | 5.2.3790.2689 | 195,072 | 25-Apr-2006 | 04:23 | x86 |
Windows Server 2003, Itanium-based versions
| File name | File version | File size | Date | Time | Platform | SP requirement | Service branch |
|---|
| Msutb.dll | 5.2.3790.2689 | 606,720 | 24-Apr-2006 | 16:22 | IA-64 | SP1 | SP1QFE |
| Wmsutb.dll | 5.2.3790.2689 | 195,072 | 24-Apr-2006 | 16:22 | x86 | SP1 | WOW |
Windows Server 2003, x64-based versions
| File name | File version | File size | Date | Time | Platform | SP requirement | Service branch |
|---|
| Msutb.dll | 5.2.3790.2689 | 340,992 | 24-Apr-2006 | 16:22 | x64 | SP1 | SP1QFE |
| Wmsutb.dll | 5.2.3790.2689 | 195,072 | 24-Apr-2006 | 16:22 | x86 | SP1 | WOW |
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Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
This problem was first corrected in Windows Server 2003 Service Pack 2.
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For more information about standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 (http://support.microsoft.com/kb/824684/)
Description of the standard terminology that is used to describe Microsoft software updates
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Technical support for x64-based versions of Microsoft Windows
Your hardware manufacturer provides technical support and assistance for x64-based versions of Windows. Your hardware manufacturer provides support because an x64-based version of Windows was included with your hardware. Your hardware manufacturer might have customized the installation of Windows with unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with your x64-based version of Windows. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware.
For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:
For product information about x64-based versions of Microsoft Windows Server 2003, visit the following Microsoft Web site:
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Help and Support
