Windows XP stops responding when you try to save a large offline file

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Article ID: 918338 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario. You use the Offline Files feature in Microsoft Windows XP to make a file available to you offline. The file is located in a shared folder. The file is large. You work with the file when you are offline. However, if you try to save the file when you are offline, Windows XP stops responding. For example, you experience this problem when you try to save a Microsoft Excel workbook that is larger than 20 megabytes.

RESOLUTION

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must be running Windows XP with Service Pack 2 (SP2) to install this hotfix.

Restart Requirement

You must restart your computer after you apply this hotfix.

Hotfix Replacement Information

This hotfix does not replace any other hotfixes.

File Information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
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File nameFile versionFile sizeDateTimePlatform
Ntfs.sys5.1.2600.2900574,97603-May-200609:40x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about terminology that Microsoft uses to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 918338 - Last Review: October 9, 2011 - Revision: 3.0
APPLIES TO
  • Microsoft Windows XP Professional
Keywords: 
kbautohotfix kbwinxppresp3fix kbfix kbbug kbHotfixServer kbqfe kbprb KB918338

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