How to troubleshoot definition update issues for Windows Defender

Article ID: 918355 - View products that this article applies to.
If you are a Small Business customer, find additional troubleshooting and learning resources at the Support for Small Business
(http://smallbusiness.support.microsoft.com/en-us/fix/browse-solutions-by-product)
site.
Expand all | Collapse all

Introduction

While you are using Windows Defender, you receive a message that refers to definition updates in one of the two following circumstances:
  • When you open Windows Defender, you receive a message that states that you should check for new definitions.
    If this describes your situation, try Method 1.
  • When you try to check for updates in Windows Defender, you receive an error message that states that definition updates cannot be checked, downloaded, or installed.
    If this describes your situation, try Method 2.
See all the possible error messages.

The instructions in this article are intended for beginning computer users or those with more computer experience.

If you are a home user who is experiencing this problem on your personal computer, you can receive no-charge support by phone, chat, or e-mail
(http://www.microsoft.com/security/default.aspx)
. If you are experiencing this problem on a network computer at work, read the "Information for users on an enterprise network" section.


Back to the top | Give Feedback

Resolution

Method 1: Check for updates in Windows Defender

To check for updates in Windows Defender, follow these steps:
  1. Start Windows Defender if it is not already open. To do this, click Start, click Programs, and then click Windows Defender.
  2. Check for new definitions. To do this, click Check for Updates Now.
Method 2: Manually install update definitions and verify Windows Update files

Microsoft delivers Windows Defender updates through Windows Update, through Automatic Updates, and through Windows Server Update Service (WSUS). In some cases, you might receive error messages because of problems with these services instead of with problems with Windows Defender. To try to determine the source of the problem, first try to manually install the update definitions. If you can manually install the update definitions, the problem is most likely caused by a Windows Update problem.

Step 1: Restart your computer if necessary

Switch back to Windows Defender and note the error code on the Home page. If the error message that you received in Windows Defender contains code 0x80240016, restart your computer. If the error message that you received in Windows Defender does not contain 0x80240016, go to Step 2.

Step 2: Manually install the update definitions

To manually install the update definitions, follow these steps:
  1. Visit the Security Portal at one of the following Microsoft Web sites:
    • If you are using the English version of Windows, visit the Security Portal at the following Microsoft Web site:
      http://www.microsoft.com/security/portal/ADL.aspx
      (http://www.microsoft.com/security/portal/ADL.aspx)
    • For more information about the Security Portal for non-English versions of Windows, click the following article number to view the article in the Microsoft Knowledge Base:
      923159
      (http://support.microsoft.com/kb/923159/ )
      How to manually download the latest definition updates for Windows Defender
  2. Follow the steps on the Web site to download and install the appropriate definition updates.
  3. If you cannot install the definition updates manually or if you still receive error messages about definition updates in Windows Defender, some other things are occurring that are beyond the scope of this article. If this is the case, you might want to ask someone you know for help, or you might want to contact support.

    For more information about how to contact your local Microsoft subsidiary, visit the following Microsoft Web site.
    http://support.microsoft.com/contactUS/
    (http://support.microsoft.com/contactUS/)
  4. If you were able to manually install the update definitions, the problem is most likely caused by a Windows Update problem. Therefore, you should continue with Step 3.
Step 3: Verify that you have all the required Windows Update files

To verify that you have all the required Windows Update files, follow these steps:
  1. Open the Windows Update Web site. To do this, visit the following Microsoft Web site:
    http://www.windowsupdate.com
    (http://www.windowsupdate.com)
  2. Install all the updates that are recommended. If you have problems with Windows Update, some other things are occurring that will require advanced troubleshooting. If you are not comfortable with advanced troubleshooting, you might want to ask someone you know for help, or you might want to contact support. For additional troubleshooting information and information about how to receive no-charge support if you are a home user, visit the following Microsoft Web site:
    http://go.microsoft.com/fwlink/?linkID=21608
    (http://go.microsoft.com/fwlink/?linkID=21608)
Method 3: Advanced troubleshooting

Verify that no Windows Update, Automatic Updates, or Windows Server Update Service (WSUS) problems are occurring

Microsoft delivers Windows Defender updates through Windows Update, through Automatic Updates, and through Windows Server Update Service (WSUS). In some cases, you might receive error messages that are caused by problems with one of these services. In this case, these error messages are not related to Windows Defender itself. To troubleshoot a potential Windows Update problem, follow these steps.

Windows Vista, Windows Server 2008, Windows 7
  1. Examine the Windowsupdate.log file for error messages, To view the log file, follow these steps:
    1. Click Start, type %windir%\windowsupdate.log in the Start Search box, and then press ENTER.
    2. For more information about how to read the Windowsupdate.log file, click the following article number to view the article in the Microsoft Knowledge Base:
      902093
      (http://support.microsoft.com/kb/902093/ )
      How to read the Windowsupdate.log file
  2. Visit the following Microsoft Web site:
    http://windowshelp.microsoft.com/windows/en-us/search.aspx?=&qu=%22windows+update+error%22
    (http://windowshelp.microsoft.com/windows/en-us/search.aspx?=&qu=%22windows+update+error%22)
  3. On the "Windows Help and How-to" Web page, enter the keywords that describe the problem.
Microsoft Windows 2000, Windows XP, and Windows Server 2003
  1. Examine the Windowsupdate.log file for error messages, To view the log file, follow these steps:
    1. Click Start, click Run, type %windir%\windowsupdate.log in the Open box, and then press ENTER.
    2. For more information about how to read the Windowsupdate.log file, click the following article number to view the article in the Microsoft Knowledge Base:
      902093
      (http://support.microsoft.com/kb/902093/ )
      How to read the Windowsupdate.log file
  2. Visit the following Microsoft Web site:
    http://update.microsoft.com/windowsupdate/v6/troubleshoot.aspx
    (http://update.microsoft.com/windowsupdate/v6/troubleshoot.aspx)
  3. On the Options Web page, enter keywords that describe the problem.
Back to the top | Give Feedback

More information

Detailed Symptoms

The exact error messages that might occur are listed here. Select the case that best describes your situation to continue to the correct method to use.

Case 1: You receive the following error message when you try to start Windows Defender:
Check for new definitions.
Definitions allow Windows Defender to detect the latest harmful or unwanted software and prevent it from running on your computer.
If this describes your situation, try Method 1.

Case 2: You receive one of the following error messages when you try to check for updates, to download updates, or to install updates from the Windows Update Web site:
The program can’t check for definition updates
Error found: Code error_code
or
The program can’t download definition updates
Error found: Code error_code
or
The program can’t install definition updates
Error found: Code error_code
Note The error_code that is included in these messages represents the error code that you receive, and this error code might vary. The most common error codes are 0x8024402f or 0x80240016. However, you might receive a different error code, such as one of the following:
  • 0x8024402c
  • 0x80240022
  • 0X80004002
  • 0x80070422
  • 0x80072efd
  • 0x80070005
  • 0x80072f78
  • 0x80072ee2
  • 0x8007001B
If this describes your situation, try Method 2.

Prevention Tips

Windows Defender has an option to automatically check for new definitions. To turn on the option to automatically check for new definitions, follow these steps:
  1. Start Windows Defender.
  2. Click Tools, and then click Options.
  3. Under Automatic scanning, click to select the Automatically scan my computer check box.
  4. Click to select the Check for updated definitions before scanning check box, and then click Save. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
Windows Defender works with the Windows Automatic Updates feature to automatically install the latest definitions. To have us turn on Automatic Updates for you, go to the "Fix it for me" section. If you would rather turn on Automatic Updates yourself, go to the "Let me fix it myself" section.


Fix it for me

To fix this problem automatically, click the Fix this problem link. Then click Run in the File Download dialog box, and follow the steps in this wizard.
Collapse this tableExpand this table
Turn Automatic Updates onTurn Automatic Updates off
Fix this problem
Microsoft Fix it 50362
Fix this problem
Microsoft Fix it 50363


Note This wizard may be in English only; however, the automatic fix also works for other language versions of Windows.

Note If you are not on the computer that has the problem, you can save the automatic fix to a flash drive or to a CD, and then you can run it on the computer that has the problem.

Let me fix it myself

To turn on Automatic Updates yourself, follow these steps based on your operating system:

Windows XP and Windows Server 2003
  1. Click Start, click Run, type wuaucpl.cpl in the Open box, and then click OK.
  2. Click Automatic, and then click OK.
Windows Vista, Windows Server 2008, Windows 7
  1. Click Start, click All Programs, and then click Windows Update.
  2. Click Change settings.
  3. Click Install updates automatically (recommended).
  4. Under Recommended updates, click to select the Include recommended updates when downloading, installing, or notifying me about updates check box, and then click OK.

    If you are prompted for an administrator password or for confirmation, type the password, or provide confirmation.
Back to the top | Give Feedback

Addtional Information

For more information about how to troubleshoot these problems, click the following article numbers to view the articles in the Microsoft Knowledge Base:
836941
(http://support.microsoft.com/kb/836941/ )
You may encounter temporary connection-related errors when you use Windows Update or Microsoft Update to install updates
924123
(http://support.microsoft.com/kb/924123/ )
Error message when you update Windows Defender definitions in Windows 2000: "0x80240022 - the wrong diskette is in the drive."
919448
(http://support.microsoft.com/kb/919448/ )
You receive an error message when you try to update the Windows Defender definition set on a computer that is running Software Update Services (SUS) 1.0: “error 0x8024002b”
816731
(http://support.microsoft.com/kb/816731/ )
Error message: "0x80070005 Access is denied. You do not have permission to perform the requested operation"
900936
(http://support.microsoft.com/kb/900936/ )
You may receive a "0x8024402C" error message when you scan for updates on the Windows Update Web site
818018
(http://support.microsoft.com/kb/818018/ )
How to troubleshoot problems connecting to Windows Update or to Microsoft Update
906602
(http://support.microsoft.com/kb/906602/ )
How to troubleshoot common Windows Update, Microsoft Update, and Windows Server Update Services installation issues
To see frequently asked questions about Windows Defender, visit the following Microsoft Web site:
http://www.microsoft.com/windows/products/winfamily/defender/support.mspx
(http://www.microsoft.com/windows/products/winfamily/defender/support.mspx)
To see frequently asked questions about Windows Update, visit the following Microsoft Web site:
http://update.microsoft.com/windowsupdate/v6/about.aspx
(http://update.microsoft.com/windowsupdate/v6/about.aspx)
Information for users on an enterprise network

You can use the step-by-step methods in this article to troubleshoot this problem on your work computer. However, if you are in a corporate environment, the network administrator might have configured the network in a manner that prevents you from downloading the definitions. Additionally, a network administrator might have deployed Microsoft Software Update Services server on the network. For example, the network might be using Software Update Service (SUS) 1.0. Windows Defender cannot receive updates from SUS 1.0. If this is the case, the network administrator must deploy Windows Server Update Services (WSUS). Definitions for Windows Defender must be offered from the WSUS server. Therefore, before you try the methods in this article at work, it is a good idea to contact the network administrator first to see whether trying to resolve this problem yourself is even possible.
Back to the top | Give Feedback

Properties

Article ID: 918355 - Last Review: August 24, 2012 - Revision: 15.0
Applies to
  • Windows Defender
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Standard
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
  • Windows 7 Enterprise
  • Windows 7 Enterprise N
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Home Premium N
  • Windows 7 Professional
  • Windows 7 Professional N
  • Windows 7 Starter
  • Windows 7 Starter N
  • Windows 7 Ultimate
  • Windows 7 Ultimate N
Keywords: 
kbresolve kbdefenderrtwyes kbdefenderrtwswept kbsecantivirus kbtshoot kbinfo kbfixme kbmsifixme KB918355
Back to the top | Give Feedback

Give Feedback

 
Back to the topBack to the top