Outlook 2003 may stop responding when you right-click a mailbox folder

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Article ID: 918428 - View products that this article applies to.
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SYMPTOMS

When you right-click a mailbox folder when the folder's home page is displayed, Microsoft Office Outlook 2003 may stop responding.

CAUSE

This problem occurs when the Show default home page by default for this folder check box is selected for the mailbox folder, and the home page is already displayed.

Note The Show default home page by default for this folder check box is located on the Home Page tab of the folder's Properties dialog box.

RESOLUTION

How to obtain the hotfix

This issue is fixed in the Microsoft Office Outlook 2003 Hotfix Package that is dated June 6, 2006. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
920350 Description of the Outlook 2003 post-Service Pack 2 hotfix package: June 6, 2006
Note You will see a blank shortcut menu if you right-click the mailbox folder a second time after you apply this hotfix.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 918428 - Last Review: October 9, 2011 - Revision: 4.0
APPLIES TO
  • Microsoft Office Outlook 2003
Keywords: 
kbview kbconfig kbqfe kbbug kbfix KB918428

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