Error message when you try to merge two accounts or two contacts in Microsoft Dynamics CRM 3.0: "There is a problem communicating with the Microsoft CRM server"

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Article ID: 918460 - View products that this article applies to.
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SYMPTOMS

When you try to merge two accounts or two contacts in Microsoft Dynamics CRM 3.0, you receive the following error message:
There is a problem communicating with the Microsoft CRM server. The server might be unavailable. Try again later. If the problem persists, contact your system administrator.
This problem occurs if one of the accounts or one of the contacts is the customer or the billing customer on a contract that has multiple line items.

You may receive a similar error message when you do the following actions:
  • You change the customer on a contract that has multiple line items.
  • You add a parent account to an account that is the customer on a contract that has multiple line items.
  • You add a parent account to a contact that is the customer on a contract that has multiple line items .

RESOLUTION

Microsoft Dynamics CRM 3.0

This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 1. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
922815 Update Rollup 1 is available for Microsoft Dynamics CRM 3.0

Microsoft Dynamics CRM 3.0, Japanese or Chinese version

This problem is fixed in Update Rollup 2 for the Chinese Simplified version of Microsoft Dynamics CRM 3.0 and in the Japanese version of Microsoft Dynamics CRM 3.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
944372 Update Rollup 2 for the Chinese Simplified version of Microsoft Dynamics CRM 3.0 and for the Japanese version of Microsoft Dynamics CRM 3.0 is available

MORE INFORMATION

For more information about the terminology that is used to describe Microsoft product updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

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Article ID: 918460 - Last Review: May 15, 2008 - Revision: 5.2
APPLIES TO
  • Microsoft CRM client for Microsoft Office Outlook, when used with:
    • Microsoft CRM 3.0
  • Microsoft CRM 3.0
Keywords: 
kbcrmv3cno kberrmsg kbbug kbqfe kbmbsmigrate KB918460

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