You receive an error message when you try to merge accounts or contacts in Microsoft CRM 3.0

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SYMPTOMS

When you try to merge accounts or contacts in Microsoft CRM 3.0, you receive the following error message:

The logged-on user does not have the appropriate security permissions to view these records or perform the specific action. For more information, contact your system administrator.

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CAUSE

This problem may occur if you do not have one of the following privileges:

The Opportunity Relationship Read privilege
The Opportunity Relationship Append privilege
The Customer Relationship Read privilege
The Customer Relationship Append privilege

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RESOLUTION

This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 1. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

922815 (http://support.microsoft.com/kb/922815/ ) Update Rollup 1 for Microsoft Dynamics CRM 3.0 is available

This problem is fixed in Update Rollup 1 for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

935731 (http://support.microsoft.com/kb/935731/ ) Update Rollup 1 for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers is available

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MORE INFORMATION

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

887283 (http://support.microsoft.com/kb/887283/ ) Microsoft Business Solutions CRM software hotfix and update package naming standards

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