You receive an error message when you try to merge accounts or contacts in Microsoft CRM 3.0

Article translations Article translations
Article ID: 918465 - View products that this article applies to.
Expand all | Collapse all

SYMPTOMS

When you try to merge accounts or contacts in Microsoft CRM 3.0, you receive the following error message:
The logged-on user does not have the appropriate security permissions to view these records or perform the specific action. For more information, contact your system administrator.

CAUSE

This problem may occur if you do not have one of the following privileges:
  • The Opportunity Relationship Read privilege
  • The Opportunity Relationship Append privilege
  • The Customer Relationship Read privilege
  • The Customer Relationship Append privilege

RESOLUTION

This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 1. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
922815 Update Rollup 1 for Microsoft Dynamics CRM 3.0 is available
This problem is fixed in Update Rollup 1 for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935731 Update Rollup 1 for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers is available

MORE INFORMATION

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Properties

Article ID: 918465 - Last Review: September 19, 2007 - Revision: 4.1
APPLIES TO
  • Microsoft CRM 3.0
  • Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers
Keywords: 
kbhotfixserver kbqfe kbmbsmigrate KB918465

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com