Article ID: 918601 - Last Review: October 9, 2011 - Revision: 3.0

Error message after the Microsoft Operations Manager 2005 SP1 Operator console closes unexpectedly: "Application has generated an exception that could not be handled"

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SYMPTOMS

The Microsoft Operations Manager (MOM) 2005 Service Pack 1 (SP1) Operator console closes unexpectedly. Then, you receive the following error message:

Application has generated an exception that could not be handled.

Additionally, you may receive the following error message:

Could not instantiate ActiveX control '9442f918-34d5-4c63-be91-d8ad5841d646' because the current thread is not in a single-threaded apartment.

Note If you generate a dump file, this information also appears in the generated dump file.

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A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have MOM 2005 SP1 installed on the computer. To obtain MOM 2005 SP1, visit the following Microsoft Web site:

http://technet.microsoft.com/en-us/opsmgr/bb498239.aspx (http://technet.microsoft.com/en-us/opsmgr/bb498239.aspx)

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

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File name	File version	File size	Date	Time	Platform
Opsconsoleexe.exe	5.0.2911.37	114,688	11-Sep-2006	17:15	x86
Opsconsoleexpressexe.exe	5.0.2911.37	114,688	11-Sep-2006	17:15	x86

Hotfix installation information

You must install this hotfix on each computer that is running the MOM 2005 SP1 Operator console. To install this hotfix, follow these steps:

Copy the MOM2005-SP1-KB918601-X86-ENU.MSI file to a folder on the local computer or to a network share.
Use Windows Explorer or a command prompt to run the MOM2005-SP1-KB918601-X86-ENU.MSI file on the local computer.

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