You cannot print when you use Terminal Server after you apply Update Rollup 1 for Microsoft Windows 2000 Service Pack 4

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Article ID: 918622 - View products that this article applies to.
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Symptoms

After you apply Update Rollup 1 for Microsoft Windows 2000 Service Pack 4 (SP4) to any computer on a network, Terminal Server users may no longer be able print to a printer that is attached to the LPT1 port. If you try to print from a Terminal Server session, you receive the following error message:
Printers Folder There was an error found when printing the document 'No Document Name' to LPT1:. Do you want to retry or cancel the job?
This error message occurs whether you print from an application or try to print a test page. Additionally, if you uninstall the printer and reinstall a different brand or model of printer from the Terminal Server session, you still encounter this problem. Also, this problem occurs for all users. This includes members of the Administrators group.

However, you do not experience this problem when you try to print from a local computer or from a network computer.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows 2000SP4 installed on the computer.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
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File nameVersionDateTimeSize
Faxui.dll 0.2.0.213-Jul-200507:22138,000
Localspl.dll 5.0.2195.708928-Apr-200612:22260,368
Sp3res.dll5.0.2195.707023-Sep-200504:106,386,688
Spoolss.dll 5.0.2195.705413-Jul-200507:2281,168
Winsrv.dll 5.0.2195.706123-Sep-200511:03245,008

Status

Microsoft has confirmed that this is a bug in Update Rollup 1 for Windows 2000 SP4.

References

For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
891861 Update Rollup 1 for Windows 2000 SP4 and known issues

Properties

Article ID: 918622 - Last Review: November 2, 2013 - Revision: 3.0
Applies to
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Professional Edition
  • Microsoft Windows 2000 Advanced Server
Keywords: 
kbnosurvey kbarchive kbautohotfix kberrmsg kbbug kbfix kbhotfixserver kbqfe kbwin2000presp5fix KB918622

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