Article ID: 918622 - View products that this article applies to.
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After you apply Update Rollup 1 for Microsoft Windows 2000 Service Pack 4 (SP4) to any computer on a network, Terminal Server users may no longer be able print to a printer that is attached to the LPT1 port. If you try to print from a Terminal Server session, you receive the following error message:
This error message occurs whether you print from an application or try to print a test page. Additionally, if you uninstall the printer and reinstall a different brand or model of printer from the Terminal Server session, you still encounter this problem. Also, this problem occurs for all users. This includes members of the Administrators group.
Printers Folder There was an error found when printing the document 'No Document Name' to LPT1:. Do you want to retry or cancel the job?
However, you do not experience this problem when you try to print from a local computer or from a network computer.
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
PrerequisitesTo apply this hotfix, you must have Windows 2000SP4 installed on the computer.
Restart requirementYou must restart your computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace any other hotfixes.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Collapse this tableExpand this table
Microsoft has confirmed that this is a bug in Update Rollup 1 for Windows 2000 SP4.
For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/816915/ )New file naming schema for Microsoft Windows software update packages
824684For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
(http://support.microsoft.com/kb/891861/ )Update Rollup 1 for Windows 2000 SP4 and known issues
Article ID: 918622 - Last Review: November 2, 2013 - Revision: 3.0