You cannot connect to a Windows Server 2003-based terminal server when the screen resolution for the Remote Desktop Web Connection ActiveX control is higher than 1600 by 1200 pixels

Consider the following scenario:

• You use the Remote Desktop Web Connection ActiveX control on a client computer to connect to a Microsoft Windows Server 2003-based server that has Terminal Server enabled.
• You use a screen resolution setting that is higher than 1600 by 1200 pixels for the Remote Desktop Web Connection ActiveX control.

In this scenario, you cannot connect to the Windows Server 2003-based terminal server.

Note You can use a screen resolution setting that is higher than 1600 by 1200 pixels to connect to a Microsoft Windows 2000-based terminal server.

To resolve this issue, apply the following hotfix on the Windows Server 2003-based terminal server.

Service pack information

To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003, Itanium-based versions

Windows Server 2003, x64-based versions

Windows Server 2003, x86-based versions

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Server 2003 Service Pack 2.

For more information about the client-side fix for this issue, click the following article number to view the article in the Microsoft Knowledge Base: For more information, click the following article number to view the article in the Microsoft Knowledge Base: