FIX: An orchestration may stop responding and the message status is "Delivered Not Consumed" in BizTalk Server 2004

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Article ID: 918758 - View products that this article applies to.
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SYMPTOMS

In Microsoft BizTalk Server 2004, an orchestration may stop responding (hang) in an active state. When this behavior occurs, the orchestration does not process messages as expected. In the Service Details view of an instance, the most recent message is incoming to the service instance, and the message status is "Delivered Not Consumed".

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Warning You cannot roll back this hotfix from the BizTalk Server environment. Therefore, make sure that you fully test this hotfix in a test environment before you apply this hotfix to a production environment. Do not try to use Add or Remove Programs to remove this hotfix because this does not roll back the database changes, and leaves the BizTalk Server environment in an inconsistent state.

Prerequisites

You must have Microsoft BizTalk Server 2004 Service Pack 1 installed to apply this hotfix.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
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File nameVersionDateTimeSize
Btsadminmsg.dll3.0.7061.009-Nov-200600:11119,576
Btsdbaccessor.dll3.0.7061.009-Nov-200600:1178,616
Btsmessageagent.dll3.0.7061.009-Nov-200600:11599,840
Btsmsg.dll3.0.7061.009-Nov-200600:11151,304
Btsmsgcore.dll3.0.7061.009-Nov-200600:111,049,360
Btswmiprovider.dll3.0.7061.009-Nov-200600:11506,136
Microsoft.biztalk.interop.agent.dll3.0.7061.009-Nov-200600:1152,032
Microsoft.biztalk.messageboxom.dll3.0.7061.009-Nov-200600:1184,792
Microsoft.biztalk.messaging.dll3.0.7061.009-Nov-200600:1160,216
Microsoft.biztalk.streaming.dll3.0.7061.009-Nov-200600:1152,024
Microsoft.xlangs.basetypes.dll3.0.7061.009-Nov-200600:1168,400
Microsoft.xlangs.biztalk.crossprocess.dll3.0.7061.009-Nov-200600:1180,712
Microsoft.xlangs.biztalk.engine.dll3.0.7061.009-Nov-200600:11240,448
Microsoft.xlangs.biztalk.process.dll3.0.7061.009-Nov-200600:1168,416
Microsoft.xlangs.engine.dll3.0.7061.009-Nov-200600:11236,336
Microsoft.xlangs.runtimetypes.dll3.0.7061.009-Nov-200600:11125,752
Msgboxlogic.sql08-Nov-200621:32360,058
Msgboxschema.sql08-Nov-200621:3272,364
Msgbox_application_logic.sql08-Nov-200621:32398,860
Msgbox_tracking_logic.sql08-Nov-200621:326,618
Msgbox_tracking_schema.sql08-Nov-200621:3210,326
Note Because of file dependencies, the most recent hotfix that contains these files may also contain additional files.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

Before you apply this hotfix, you must disable the MessageBox_Message_Cleanup_BizTalkMsgBoxDb SQL job. The hotfix will create a new continuous job, MessageBox_Message_ManageRefCountLog_BizTalkMsgBoxDb. This new job will supercede the MessageBox_Message_Cleanup_BizTalkMsgBoxDb job. After you apply this hotfix, make sure that the MessageBox_Message_Cleanup_BizTalkMsgBoxDb job remains disabled.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 918758 - Last Review: October 9, 2011 - Revision: 5.0
APPLIES TO
  • Microsoft BizTalk Server 2004 Standard Edition
  • Microsoft BizTalk Server 2004 Partner Edition
  • Microsoft BizTalk Server 2004 Enterprise Edition
  • Microsoft BizTalk Server 2004 Developer Edition
Keywords: 
kbautohotfix kbbiztalk2004sp2fix kbbtsorchestration kbbts kbbug kbfix kbhotfixserver kbqfe KB918758

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