Error message when you open the Internet Explorer 6 Favorites pane in Windows XP or in Windows Server 2003: "Iexplore.exe has generated errors"

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Article ID: 918956 - View products that this article applies to.
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SYMPTOMS

On a computer that is running Microsoft Windows Server 2003 or Microsoft Windows XP, you receive the following error message when you open the Favorites pane in Microsoft Internet Explorer 6:
Iexplore.exe has generated errors and will be closed by Windows. You will need to restart the program.

An error log is being created.
Then, Internet Explorer 6 unexpectedly exits.

CAUSE

This problem occurs when a Microsoft Internet Explorer Maintenance policy setting is applied to the computer, and the Favorites pane is open.

RESOLUTION

Windows Server 2003

Service pack information

To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003

Hotfix information

Prerequisites

To apply this hotfix, you must have the original release version of Windows Server 2003 or Windows Server 2003 with Service Pack 1 (SP1) installed.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003 with SP1
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File nameFile versionFile sizeDateTimePlatform
Shdocvw.dll6.0.3790.27011,513,98412-May-200603:35x86
Windows Server 2003
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File nameFile versionFile sizeDateTimePlatform
Browseui.dll6.0.3790.4971,057,28004-Mar-200603:28x86
Shdocvw.dll6.0.3790.532 1,398,78412-May-200603:07x86

Windows XP

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows XP Service Pack 2 (SP2) or Windows XP Service Pack 1 (SP1) installed.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows XP with SP2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Shdocvw.dll6.0.2900.29051,496,57610-May-200613:09x86
Windows XP with SP1
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Shdocvw.dll6.0.2800.18391,339,90410-May-200622:41x86

WORKAROUND

To work around this problem, do not open the Favorites pane in Internet Explorer 6 when an Internet Explorer Maintenance policy is applied to the computer.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows Server 2003 Service Pack 2.

MORE INFORMATION

For more information about the terms that are used in this article, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 918956 - Last Review: October 9, 2011 - Revision: 3.0
APPLIES TO
  • Microsoft Internet Explorer 6.0, when used with:
    • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
    • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
    • Microsoft Windows XP Professional
    • Microsoft Windows XP Home Edition
Keywords: 
kbautohotfix kbwinserv2003sp2fix kbwinserv2003presp2fix kbwinxppresp3fix kbbug kbfix kbHotfixServer kbqfe KB918956

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