Article ID: 919047 - Last Review: October 15, 2007 - Revision: 1.4

Message appears on the status bar when you start Word: "Running virus scan"

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SYMPTOMS

When you try to start Microsoft Office Word 2007 or Microsoft Office Word 2003, Word may start slowly. Additionally, the following message appears on the status bar:
running virus scan.

CAUSE

This behavior occurs when a third-party Word add-in library file (.wll) is loaded from an Office startup folder.

WORKAROUND

To work around this behavior, use one of the following methods:

Method 1: Uninstall the program that installed the add-in

  1. Exit Word.
  2. Click Start, click Run, type Appwiz.cpl, and then click OK.
  3. In the Currently installed programs list, click the program that installed the add-in.
  4. Click Remove.

Method 2: Remove the Word add-in library file from the startup folder

  1. Exit Word.
  2. Locate the Word add-in library (.wll) file in the startup folders. By default, the startup folders are located in the following paths:
    Microsoft Office Word 2007
    • C:\Program Files\Microsoft Office\Office12\STARTUP
    • C:\Documents and Settings\Your_User_Name\Application Data\Microsoft\Word\STARTUP
    Microsoft Office Word 2003
    • C:\Program Files\Microsoft Office\Office11\STARTUP
    • C:\Documents and Settings\Your_User_Name\Application Data\Microsoft\Word\STARTUP
  3. Delete the .wll file, and then start Word again.

APPLIES TO
  • Microsoft Office Word 2007
  • Microsoft Office Word 2003
Keywords: 
kbtshoot kbaddin kbprb kbexpertisebeginner KB919047
 

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