Error message when you use Outlook Web Access or when you try to access an ASP Web page on an Exchange Server 2003 server that is running Windows Server 2003: "The page cannot be displayed"

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Article ID: 919090 - View products that this article applies to.
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SYMPTOMS

When you use Microsoft Outlook Web Access to access your mailbox on a Microsoft Exchange Server 2003 server that is running Microsoft Windows Server 2003, you receive the following error message:
The Page Cannot Be Displayed . . . Cannot Find Server or DNS Error
You receive a similar error message when you try to access an ASP Web page on the Exchange Server 2003 server. Additionally, the following events may be logged in the System log.

Event 1

Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10016
Date: Date
Time: Time
User: NT AUTHORITY\NETWORK SERVICE
Computer: Computer_Name
Description: The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID {CLSID_ID} to the user NT AUTHORITY\NETWORK SERVICE SID (SID_ID). This security permission can be modified using the Component Services administrative tool.

Event 2

Event Type: Warning
Event Source: W3SVC
Event Category: None
Event ID: 1009
Date: Date
Time: Time
User: N/A
Computer: Computer_Name
Description: A process serving application pool 'DefaultApplicationPool' terminated unexpectedly. The process id was '1212'. The process exit code was '0xffffffff'.

Event 3

Event Type: Error
Event Source: W3SVC
Event Category: None
Event ID: 1002
Date: Date
Time: Time
User: N/A
Computer: Computer_Name
Description: Application pool 'DefaultApplicationPool' is being automatically disabled due to a series of failures in the process(es) serving that application pool.

CAUSE

This problem occurs when the version of the Asp.dll file does not match the version of other Microsoft Internet Information Services (IIS) files. The Asp.dll file has a version number of 6.0.3790.1830, the Microsoft Windows Server 2003 Service Pack 1 (SP1) version number, instead of version number of 6.0.3790.0, the Microsoft Windows Server 2003 version number. This problem may occur if one of the following conditions is true:
  • You install IIS on the server after you install Windows Server 2003 SP1.
  • You install Windows Server 2003 SP1 on the server, and then you remove it.
Note Other file versions may also not match.

RESOLUTION

To resolve this issue, you must reapply Windows Server 2003 SP1 on the Exchange Server 2003 server.

REFERENCES

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
920720 Error message when you try to view a Web site that is hosted on IIS 6: "Service unavailable"

Properties

Article ID: 919090 - Last Review: October 25, 2007 - Revision: 1.5
APPLIES TO
  • Microsoft Exchange Server 2003 Enterprise Edition
  • Microsoft Exchange Server 2003 Standard Edition, when used with:
    • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
    • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
Keywords: 
kbtshoot KB919090

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