Article ID: 919152 - Last Review: August 8, 2007 - Revision: 3.1

The OnChange event for a field in a form does not occur as expected when you use the Form Assistant to complete the field in Microsoft Dynamics CRM 3.0

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SYMPTOMS

The OnChange event for a field in a form does not occur as expected when you use the Form Assistant to complete the field in Microsoft Dynamics CRM 3.0.

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RESOLUTION

This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

927751 (http://support.microsoft.com/kb/927751/ ) Update Rollup 2 is available for Microsoft Dynamics CRM 3.0

This problem is fixed in Update Rollup 1 for the Chinese Simplified version of Microsoft Dynamics 3.0 and for the Japanese version of Microsoft Dynamics CRM 3.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

935730 (http://support.microsoft.com/kb/935730/ ) Update Rollup 1 for the Chinese Simplified version of Microsoft Dynamics CRM 3.0 and for the Japanese version of Microsoft Dynamics CRM 3.0 is available

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MORE INFORMATION

Steps to reproduce the problem

Log on to the Microsoft Dynamics CRM 3.0 server as a user who has a system administrator role.
Click Settings, click Customization, click Customize Entities, and then double-click Case.
In the Entity:Case dialog box, click Forms and Views, and then double-click From.
In the Form:Case dialog box, double-click Subject.
In the Field Properties dialog box, click the Events tab, and then click Edit.
In the Event Detail Properties dialog box, click to select the Event is enabled check box, and then type alert(“Event Fired”) in the box for the code.
Click OK two times.
In the Form:Case dialog box, click Save and Close.
In the Entity:Case dialog box, click Publish on the Actions menu.
Click Service, click Cases, and then click New.
In the Case:New dialog box, use the Form Assistant to complete the Customer field.
Use the Form Assistant to complete the Subject field.

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REFERENCES

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

887283 (http://support.microsoft.com/kb/887283/ ) Microsoft Business Solutions CRM software hotfix and update package naming standards

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