The address book function in Exchange 2007 is broken when an Exchange OWA client and a Windows Server 2003-based domain controller do not have the same locale setting

Article translations Article translations
Article ID: 919166 - View products that this article applies to.
Expand all | Collapse all

On This Page

SYMPTOMS

When you try to access the Address Book in Microsoft Office Outlook Web Access, you may receive an exception that resembles the following:
Request Url: https://192.168.0.1:443/owa/forms/premium/DirectoryView.aspx?ae=AddressList&t=Recipients&a=Pick
User host address: 192.168.0.2
User: someone
EX Address: /o=HUJIX/ou=GR/cn=RECIPIENTS/cn=SOMEONE
SMTP Address: someone@adatum.com
OWA version: 8.0.605.16
Mailbox server: mail.adatum.com

CAUSE

The address book (AB) function in Exchange 2007 does not work when the Exchange Outlook Web Access (OWA) client and the domain controller do not have the same locale setting.

OWA lets users select the language that they want to use for their user interface (UI). The language that users select determines the locale setting. OWA also uses that language to sort Active Directory results, such as the address book. When Exchange runs a Virtual List Views (VLV) query and specifies a language that is not available on the domain controller, an error occurs. This problem occurs because there is currently no default indexing mechanism that enables Exchange to use a different language if the language that is specified for a VLV query does not match the language of the domain controller.

RESOLUTION

Update information

The following files are available for download from the Microsoft Download Center:
Update for Windows Server 2003, 32-bit versions
Collapse this imageExpand this image
Download
Download the WindowsServer2003-KB919166-x86-ENU.exe package now.Update for Windows Server 2003, x64-based versions
Collapse this imageExpand this image
Download
Download the WindowsServer2003.WindowsXP-KB919166-x64-ENU.exe package now.Update for Windows Server 2003, Itanium-based versions
Collapse this imageExpand this image
Download
Download the WindowsServer2003-KB919166-ia64-ENU.exe package now.
Release Date: October 17, 2006

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

To receive this update, you must have Microsoft Exchange 2007 in your environment.

Restart requirement

You have to restart domain controllers after you apply this update.

Update replacement information

This update does not replace any other updates.

File information

The English version of this update has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003, x86-based versions with Service Pack 1
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirement
Ntdsa.dll5.2.3790.27001,521,15211-May-200603:58x86SP1
W03a2409.dll5.2.3790.270025,60011-May-200601:30x86SP1
Windows Server 2003, x64-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Ntdsa.dll5.2.3790.27002,966,01610-May-200613:25x64SP1Not Applicable
W03a2409.dll5.2.3790.270026,11210-May-200613:25x64SP1Not Applicable
Wntdsa.dll5.2.3790.27001,521,15210-May-200613:25x86SP1WOW
Ww03a2409.dll5.2.3790.270025,60010-May-200613:25x86SP1WOW
Windows Server 2003, Itanium-based versions with Service Pack 1
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Ntdsa.dll5.2.3790.27004,251,64810-May-200613:26IA-64SP1Not Applicable
W03a2409.dll5.2.3790.270024,57610-May-200613:26IA-64SP1Not Applicable
Wntdsa.dll5.2.3790.27001,521,15210-May-200613:26x86SP1WOW
Ww03a2409.dll5.2.3790.270025,60010-May-200613:26x86SP1WOW

Update installation information

When you install this update, you may experience the following symptoms:
  • You receive the following error message:
    Failed to migrate dependent packages.
  • The following information is logged in the %WINDIR%\KB919166.log file:
    Update.exe extended error code = 0xf0ea
    
You may experience this issue if Windows Internet Explorer 7 is installed. To resolve this issue, remove Internet Explorer 7, and then reapply the update.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about the terms that are used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 919166 - Last Review: October 9, 2011 - Revision: 7.0
APPLIES TO
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Standard x64 Edition
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
Keywords: 
atdownload kbwinserv2003sp2fix kbbug kbfix kbqfe KB919166

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com