A program that uses structured exception handling may stop responding for several seconds in Microsoft Windows Server 2003 with SP1

Article translations Article translations
Article ID: 919341 - View products that this article applies to.
Expand all | Collapse all

On This Page

SYMPTOMS

In Microsoft Windows Server 2003 with Service Pack 1 (SP1), a program that uses structured exception handling may stop responding for several seconds. Programs that use structured exception handling include Microsoft SQL Server.

CAUSE

This problem occurs because Windows Server 2003 SP1 includes a change to the memory manager. This change may make the validation process of exception handling routines take a long time if the following conditions are true:
  • The computer has lots of physical RAM.
  • The process loader lock is held by one thread.
  • Multiple exceptions occur at the same time.
In these conditions, several threads wait for the memory manager, and the program stops responding for several seconds.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows Server 2003 Service Pack 1 installed on the computer.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.Windows Server 2003, 32-bit versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformService pack requirementService branch
Ntdll.dll5.2.3790.605739,84023-Oct-200615:39x86NoneRTMQFE
Ntkrnlmp.exe5.2.3790.6052,240,51223-Oct-200613:15Not ApplicableNoneRTMQFE
Ntkrnlpa.exe5.2.3790.6052,068,99223-Oct-200612:58x86NoneRTMQFE
Ntkrpamp.exe5.2.3790.6052,113,53623-Oct-200612:58Not ApplicableNoneRTMQFE
Ntoskrnl.exe5.2.3790.6052,206,72023-Oct-200613:14x86NoneRTMQFE
Srv.sys5.2.3790.588342,01601-Sep-200610:14x86NoneRTMQFE
Ntdll.dll5.2.3790.2794769,02416-Sep-200612:42x86SP1SP1QFE
Ntkrnlmp.exe5.2.3790.27942,459,64816-Sep-200609:35Not ApplicableSP1SP1QFE
Ntkrnlpa.exe5.2.3790.27942,271,23216-Sep-200609:00x86SP1SP1QFE
Ntkrpamp.exe5.2.3790.27942,311,68023-Oct-200616:32Not ApplicableSP1SP1QFE
Ntoskrnl.exe5.2.3790.27942,419,71216-Sep-200609:34x86SP1SP1QFE
Windows Server 2003, x64-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformService pack requirementService branch
Ntdll.dll5.2.3790.27941,253,37623-Oct-200616:26x64SP1SP1QFE
Ntkrnlmp.exe5.2.3790.27944,627,45623-Oct-200616:26x64SP1SP1QFE
Ntoskrnl.exe5.2.3790.27944,482,56023-Oct-200616:26x64SP1SP1QFE
Wntdll.dll5.2.3790.2794765,95223-Oct-200616:26x86SP1WOW
Windows Server 2003, Itanium-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformService pack requirementService branch
Ntdll.dll5.2.3790.6051,525,76023-Oct-200616:21IA-64NoneRTMQFE
Ntkrnlmp.exe5.2.3790.6055,619,71223-Oct-200616:21IA-64NoneRTMQFE
Srv.sys5.2.3790.588994,81623-Oct-200616:21IA-64NoneRTMQFE
Wntdll.dll5.2.3790.605714,75223-Oct-200616:21x86NoneWOW
Ntdll.dll5.2.3790.27941,636,86423-Oct-200616:26IA-64SP1SP1QFE
Ntkrnlmp.exe5.2.3790.27946,519,29623-Oct-200616:26IA-64SP1SP1QFE
Wntdll.dll5.2.3790.2794765,95223-Oct-200616:26x86SP1WOW

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Server 2003 Service Pack 2.

MORE INFORMATION

For more information about the terms that are used in this article, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 919341 - Last Review: October 9, 2011 - Revision: 6.0
APPLIES TO
  • Microsoft Windows Server 2003 Service Pack 1, when used with:
    • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
    • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
    • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
    • Microsoft Windows Server 2003, Web Edition
    • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
    • Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
  • Microsoft Windows Server 2003, Standard x64 Edition
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Datacenter x64 Edition
Keywords: 
kbautohotfix kbwinserv2003sp2fix kbbug kbfix kbqfe KB919341

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com