You cannot create follow-up activities from an activity form in Microsoft Dynamics CRM 3.0 after you install hotfix 912153

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Article ID: 919354 - View products that this article applies to.
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SYMPTOMS

After you install hotfix 912153, you cannot create follow-up activities from an activity form. Additionally, the owner of the associated record is not the current user. The owner of the associated record is the user who is listed in the FROM field and in the SENDER field of follow-up activities that are created from non-activity forms. Non-activity forms include the Contact form and the Account form.

For more information about hotfix 912153, click the following article number to view the article in the Microsoft Knowledge Base:
912153 When you create a follow-up campaign response activity or a follow-up service activity in Microsoft Dynamics CRM, the Customer field is not automatically populated with the originating account name

RESOLUTION

This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
927751 Update Rollup 2 is available for Microsoft Dynamics CRM 3.0
This problem is fixed in Update Rollup 1 for the Chinese Simplified version of Microsoft Dynamics 3.0 and for the Japanese version of Microsoft Dynamics CRM 3.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935730 Update Rollup 1 for the Chinese Simplified version of Microsoft Dynamics CRM 3.0 and for the Japanese version of Microsoft Dynamics CRM 3.0 is available

MORE INFORMATION

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Properties

Article ID: 919354 - Last Review: August 8, 2007 - Revision: 2.1
APPLIES TO
  • Microsoft CRM 3.0
  • Microsoft CRM client for Microsoft Office Outlook, when used with:
    • Microsoft CRM 3.0
Keywords: 
kbhotfixserver kbqfe kbmbsmigrate KB919354

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