Microsoft Outlook forms are displayed instead of the expected Microsoft Dynamics CRM 3.0 Web forms in the Microsoft Dynamics CRM 3.0 client for Outlook

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Article ID: 919534 - View products that this article applies to.
Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows registry
This article does not apply to the Japanese and Chinese versions of Microsoft Dynamics CRM 3.0.
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SYMPTOMS

When you click the toolbar buttons in the Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook to create the following items, Outlook forms are displayed instead of the expected Microsoft Dynamics CRM 3.0 Web forms:
  • An appointment
  • A task
  • A contact
This problem occurs when you synchronize your appointments, your tasks, or your contacts with Outlook.

RESOLUTION

This problem was corrected in Microsoft Dynamics CRM 3.0 Update Rollup 3.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935364Update Rollup 3 is available for Microsoft Dynamics CRM 3.0
This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 1.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
922815 Update Rollup 1 is available for Microsoft Dynamics CRM 3.0

Installation information

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

To enable this hotfix, follow these steps:
  1. Log on to the computer that is running the Microsoft Dynamics CRM 3.0 client for Outlook.
  2. Click Start, click Run, type regedit in the Open box, and then click OK.
  3. Locate and then select the following registry subkey:
    HKEY_CURRENT_USER\Software\Microsoft\Mscrmclient
  4. On the Edit menu, point to New, and then click DWORD Value.
  5. Type ShowWebForm, and then press ENTER.
  6. Right-click ShowWebForm, and then click Modify.
  7. In the Value data box, type 1, and then click OK.
  8. On the File menu, click Exit.
Notes
  • The following values are the acceptable values for the ShowWebForm value data in step 7:
    • A value of 1 enables Microsoft CRM Web forms for appointments, for tasks, and for contacts.
    • A value of 0 enables Outlook forms for appointments, for tasks, and for contacts.
  • The registry entry overrides the Outlook forms so that the Microsoft Dynamics CRM forms are used. After you enable this hotfix, you cannot use a Microsoft CRM Web form for one kind of item but use an Outlook form for another kind of item. To do this, you have to disable synchronization between the Microsoft Dynamics CRM 3.0 client for Outlook and Microsoft Outlook.

MORE INFORMATION

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Properties

Article ID: 919534 - Last Review: April 3, 2008 - Revision: 3.1
APPLIES TO
  • Microsoft Business Solutions CRM Sales for Outlook, when used with:
    • Microsoft CRM 3.0
  • Microsoft CRM 3.0
Keywords: 
kbfix kbbug kbhotfixserver kbqfe kbmbsmigrate KB919534

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