Article ID: 919589 - View products that this article applies to.
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INTRODUCTION

When you try to play Windows Media DRM protected content after you upgrade to Windows Media Player 11 or to Windows Vista, the content does not play. This article contains information about a security component upgrade that may resolve the problem.

This article is intended for a beginning to intermediate computer user.

You may find it easier to follow the steps if you print this article first.

SYMPTOMS OF THE PROBLEM

You may be unable to play content that you previously obtained if the content is protected by using Microsoft Windows Media Digital Rights Manager (DRM). When this problem occurs, you may be directed to a Microsoft Web site. You may experience this problem when either of the following conditions is true:
  • You upgraded from Microsoft Windows Media Player for Windows XP, from Microsoft Windows Media Player 10, or from Microsoft Windows Media Player 9 Series to Microsoft Windows Media Player 11.
  • You upgraded from an earlier version of Microsoft Windows to Windows Vista.

STEPS TO RESOLVE THE PROBLEM

Security component upgrade

You can upgrade a security component of your digital media player to play the protected files that were obtained before you upgraded to Windows Media Player 11. To install the security component upgrade, do one of the following:
  • For Windows XP, see the "Steps for Windows XP" section.
  • For Windows Vista, see the "Steps for Windows Vista" section.

Steps for Windows XP

Prerequisite In order to use this upgrade, you must run Internet Explorer as an Administrator. To run Internet Explorer as an Administrator, follow these steps:
  1. Click Start, and then click Run.
  2. Type the following text, and then click OK.

    C:\Program Files\Internet Explorer
  3. Press and hold the SHIFT key, right-click the Internet Explorer icon (IEXPLORE), and then click Run as.
  4. Click The following user.
  5. In User name and Password, type the Administrator account name and the password that you want to use, and then click OK.
To install the security component update, follow these steps:
  1. To install the security update, visit the following Microsoft Web site:
    http://go.microsoft.com/fwlink/?LinkID=75378
  2. Install ActiveX Control, if it is necessary. Do you see the Internet Explorer Info Bar that is displayed in the following picture?

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    goldbar1


    If the Info Bar is displayed, follow these steps to install the Genuine Windows Validation Component:
    1. Right-click the Info Bar, and then click Install the ActiveX Control (See the following picture).

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      goldbar2
    2. In the Internet Explorer Security Warning dialog box, click the Install button.
  3. Click the Upgrade button that is at the top of the page.

Steps for Windows Vista

To install the security component update, follow these steps:
  1. To install the security update, visit the following Microsoft Web site:
    http://go.microsoft.com/fwlink/?LinkID=75378
  2. Install ActiveX Control, if it is necessary. Do you see the dialog box that is displayed in the following picture? If you already closed this dialog box, press the F5 key on your keyboard to refresh the page, and the dialog box will reappear.

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    uac


    If the User Account Control dialog box is displayed, follow these steps to install the Genuine Windows Validation Component:
    1. Click Continue. You may have to type the Administrator password.
    2. In the Security Warning dialog box (See the following picture), click Install.

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      install
  3. Click the Upgrade button that is at the top of the page.
Note If you have problems with the installation of the security component upgrade, visit the following Microsoft Web site to verify ActiveX functionality:
http://www.microsoft.com/genuine/diag/default.aspx?displaylang=en&sGuid=8656b7e3-584a-4131-8b1d-663f9821f465

WORKAROUND

If you still cannot resolve this problem, you may try to download and then play a new piece of content. If you try this method, download the content from a content subscription service to which you currently subscribe. This method should update the system's certificate revocation list (CRL).

CONTACT SUPPORT

If you still have problems, you might want to ask someone for help or contact support. For information about how to contact support, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/

More information

If you cannot play content that you previously obtained, the content provider may not have configured license servers to deliver revocation information to the client application that requests the license. Device key revocation can disable the ability of non-licensed devices to gain access to protected content. For more information about revocation information and about Windows Media Rights Manager, click the following article number to view the article in the Microsoft Knowledge Base:
941826 The default settings for the Windows Media Rights Manager 10.1.2 SDK do not include delivery of revocation information

Properties

Article ID: 919589 - Last Review: September 27, 2011 - Revision: 7.0
APPLIES TO
  • Windows Media Player 11
Keywords: 
kbresolve kbtshoot kbprb KB919589

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