Symptoms
You try to retrieve the number of copies from a Microsoft Office Word print job. When you do this, the dmCopies member of the printer’s DEVMODE structure always returns a value of 1.
Resolution
This problem was first fixed in a hotfix that is now contained in a service pack. If you installed the latest Office 2003 service pack, you do not have to install the hotfix.
Service pack information
This problem is corrected in Office 2003 Service Pack 3. To resolve this problem, obtain the latest service pack for Office 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
870924 How to obtain the latest service pack for Office 2003
After you install the service pack, follow the steps that are listed in the "How to enable the hotfix" section of the article to set the ForceSetCopyCount registry key and to activate the hotfix.
This problem is corrected in Word 2007 Service Pack 2. To resolve this problem, obtain the latest service pack for Word 2007. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949585 How to obtain the latest service pack for the 2007 Office suite
After you install the service pack, follow these steps to set the ForceSetCopyCount registry key and to activate the fix.
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Exit Word 2007.
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Click Start, click Run, type regedit in the Open box, and then click OK.
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Locate and then click to select the following registry subkey:
HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Options
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After you select the subkey that is specified in step 3, point to New on the Edit menu, and then click DWORD Value.
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Type ForceSetCopyCount, and then press ENTER.
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Right-click ForceSetCopyCount, and then click Modify.
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In the Value data box, type 1, and then click OK.
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On the File menu, click Exit to exit Registry Editor.
Hotfix information
How to obtain the hotfix
This issue is fixed in the Microsoft Office 2003 Hotfix Package that is dated May 24, 2006. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
919734 Description of the Office 2003 post-Service Pack 2 hotfix package: May 24, 2006
How to enable the hotfix
To enable this hotfix, follow these steps:
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Exit Word 2003.
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Click Start, click Run, type regedit in the Open box, and then click OK.
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Locate and then click to select the following registry subkey:
HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Word\Options
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After you select the subkey that is specified in step 3, point to New on the Edit menu, and then click DWORD Value.
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Type ForceSetCopyCount, and then press ENTER.
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Right-click ForceSetCopyCount, and then click Modify.
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In the Value data box, type 1, and then click OK.
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On the File menu, click Exit to exit Registry Editor.
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
This problem was first corrected in Office 2003 Service Pack 3.
