Error message when you try to synchronize a Windows Mobile 5.0-based device in Exchange Server 2003: "0x85010004"

Consider the following scenario:

• You install Microsoft Exchange Server 2003 Service Pack 2 (SP2) on a computer that is running Microsoft Windows 2000 Service Pack 4 (SP4).
• In Exchange System Manager, you enable the Enforce password on device option. This option is in the Device Security Settings dialog box under Mobile Device Properties.

You try to synchronize a device that is running Microsoft Windows Mobile 5.0 software for Pocket PCs and that has the Messaging and Security Feature Pack for Windows Mobile 5.0 installed. When you do this, you receive the following error message: Additionally, the device cannot be synchronized.

You may also receive the following error messages on the Windows Mobile-based device: The device security settings will not be enforced on Windows Mobile-based devices. The mobile device just synchronizes bypassing the device security settings that are set in the global settings of the Exchange server.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must have Exchange Server 2003 SP2 installed to apply this hotfix.

Restart requirement

You do not have to restart the computer after you apply this hotfix. However, you must restart the following services:

• World Wide Publishing Service
• Simple Mail Transport Protocol (SMTP)
• Microsoft Exchange Routing Engine
• IIS Admin Service

Hotfix replacement information

This hotfix does not replace any other hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base: