For a Office 2003 and Microsoft Office XP version of
this article, see
903275
(http://support.microsoft.com/kb/903275/
)
.
This article describes how to troubleshoot problems that you
may experience when you try to activate a 2007 Microsoft Office application. Additionally,
this article contains several methods that you can use to troubleshoot
activation issues.
This article is intended for a beginning to intermediate computer
user.
You may experience the problems in the following scenarios:
Scenario 1
When you try to activate a Microsoft 2007 Office suite, you may
experience one of the following symptoms:
- You receive the following error message:
Your software cannot be activated because the product key
you installed with is not valid. Please uninstall the software and reinstall it
using a valid product key.
- The activation process fails. Additionally, you receive a
message that states that you have reached the limit on the number of computers
on which you can activate the 2007 Office suite.
Scenario 2
When you successfully started a 2007 Office application and all functions worked correctly for you in the past, you receive an error message. The error message indicates that significant changes were made to the configuration of the computer. In addition to this error message, you may also experience any of the following symptoms:
- When you try to activate the 2007 Office suite, the Activation Wizard disappears.
- When you try to to activate the 2007 Office suite over the Internet, you receive a communications-related error.
- When you try to activate a 2007 Office suite , the Activation Wizard does not start. Additionally, you receive no error messages.
Scenario 3
You try to activate the 2007 Office suite over the phone. However, after you enter the confirmation ID that the support staff supplied to you, you receive an error message. The error message states that the confirmation ID is invalid.
Scenario 4
When you successfully started a 2007 Office application and all functions worked correctly for you in the past, the 2007 Office application now runs in a reduced functionality mode.
Scenario 5
When you start a 2007 Office Trial version for the first time after you complete License Activation, the 2007 Office Trial version runs in a reduced functionality mode, and the Office Activation Wizard is displayed. Additionally, the following text is displayed:
2007 Office system is expired. In this expired state, many features of the version are unavailable until you convert to the full product. Click Convert to begin the conversion process.
Note
This activation problem indicates that the Opa12.dat file is corrupt for the 2007 Office application.
Scenario 6
When you try to obtain an activation key for a trial
version of the 2007 Microsoft Office system over the Internet, you receive the
following error message:
The Microsoft Activation
Assistant was unable to request your trial activation key
This issue is temporary until the updated
version of Try Microsoft Office 2007 is available. Microsoft is in the process
of updating Try Microsoft Office 2007 based on the January 2010 update for
Office Word.
For more information, click the following
article number to view the article in the Microsoft Knowledge Base:
978951
Description of the January 2010 update for Office Word
Note If you are trying to install an Original Equipment Manufacturer
(OEM) version of a 2007 Office suite on another computer in addition to your own computer,
be aware that you can install the OEM version on only a single computer. You
must purchase a retail version of 2007 Office for a different computer.
Method 1: Delete the Opa12.dat file
Some activation problems indicate
that the license file is corrupted. If the license file is corrupted, you
cannot resolve the problem by removing and then reinstalling the Office
suite. The license file is not removed when you remove the Office suite.
Additionally, the license file is not overwritten when you reinstall the Office
suite.If the license file is corrupted, use one of the following methods to delete the license file.
To have us delete the corrupted license file for you, go to the "
Fix it for me" section. If you prefer to delete the corrupted license file yourself, go to the "
Let me fix it myself" section.
Fix it for me
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To delete the corrupted license file, click the
Fix it button or link. Then click
Run in the
File Download dialog box, and follow the steps in the
Fix it wizard.
For Windows 8Collapse this imageExpand this image
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(http://go.microsoft.com/?linkid=9824110 )
Microsoft Fix it 20053 Collapse this imageExpand this image
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Collapse this imageExpand this image
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(http://go.microsoft.com/?linkid=9684287 )
Microsoft Fix it 50302 Collapse this imageExpand this image
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Collapse this imageExpand this image
Collapse this imageExpand this image
Let me fix it myself
Click here to view or hide detailed information
Windows Vista and Windows 7
In Windows Vista or Windows 7, the Opa12.dat file is stored in a
different location than in earlier versions of Windows. To delete this file,
you must first configure hidden folders to be visible. To do this, follow these
steps:
- Click Start
Collapse this imageExpand this image
- On the Organize menu, click Folder
and Search Options.
- On the View tab, click Show hidden
files and folders, and then click OK.
To delete the Opa12.dat file, follow these steps:
- Click Start
Collapse this imageExpand this image
- Double-click the Microsoft folder.
- Double-click the Office folder.
- Double-click the Data folder, right-click
the Opa12.dat file in that folder, and then click Delete.
Important Do not delete the Opa12.bak file. - Close the Windows Explorer window.
- Start a 2007 Office application to start the 2007 Office
Activation Wizard.
Windows XP
- Click Start, click Run,
type %AllUsersprofile%\Application
Data\Microsoft\Office\Data, and then click
OK.
- Locate the Opa12.dat file in the Data
folder.
- Right-click the Opa12.dat file, and then
click Delete.
Important Do not delete the Opa12.bak file. - Close the folder.
- Start a 2007 Office application to start the 2007 Office
Activation Wizard.
Note When you uninstall the 2007 Office suite, the license file is
not removed. Additionally, the license file is not overwritten when you
reinstall the 2007 Office suite. By deleting the Opa12.dat file, you force
the license file to be recreated.
Method 2: Verify that the time and date settings are correct
Click here to view or hide detailed information
Click Start, click Run, type
timedate.cpl, and then click OK. If the
time or date is incorrect, correct the time or date. If this does not resolve
the issue, continue to Method 3.
Method 3: Determine you are not running a trial version of 2007 Office
Click here to view or hide detailed information
If the 2007 Office application runs in reduced functionality mode,
you may be using an expired trial version of the 2007 Office.
Note In reduced functionality mode, programs function similarly to a
viewer. When an application is running in reduced functionality mode, many menu
items are unavailable (dimmed). This behavior blocks access to that menu
functionality. Some limitations of reduced functionality mode include the
following:
- You cannot create any new documents.
- You can view existing documents. However, you cannot edit
them.
- You can print documents. However, you cannot save
them.
Step 1: Check the version of your 2007 Office
Check whether you are using a trial version of the 2007 Office
product by following these steps:
- Start Microsoft Office Word 2007.
- Click the Microsoft Office Button.
- Click application name
Options.
- In the Navigation Pane, click
Resources.
- Click About next to about
Microsoft Office Word 2007.
Step 2: Check whether the trial version of 2007 Office has expired
- Start Office Word 2007.
- Click the Microsoft Office Button.
- Click application name
Options.
- In the navigation pane, click Resources.
- Click Activate next to activate
Microsoft Office.
The
2007 Office application will display a message if
the trial version of 2007 Office has expired.
If
you are running an expired trial version of 2007 Office, you must install a
retail version of 2007 Office. You cannot activate an expired trial version of
the 2007 Office suite.
If you are not running a trial version of the
2007 Office suite, continue to Method 4.
Method 4: Check the Internet connection
Click here to view or hide detailed information
To verify that you can connect to the Internet was not temporarily unavailable, follow these steps:
- Start an Internet browser, such as Internet Explorer.
- Type one of the following addresses in the address bar.
- http://www.microsoft.com
- http://www.msn.com
- http://www.live.com
If you continue to experience network connectivity problems when you type one of these addresses in the Address bar, view the following article for more information about how to troubleshoot Internet connectivity problems: 936211
(http://support.microsoft.com/kb/936211/
)
How to troubleshoot network connectivity problems in Internet Explorer
For more information about communication errors
that may occur when you activate an Office product, click the following article
number to view the article in the Microsoft Knowledge Base:
822519
(http://support.microsoft.com/kb/822519/
)
When you try to activate Office programs over the Internet, you receive an error message
Article ID: 919895 - Last Review: Wednesday, 23 January 2013 - Revision: 17.0
Applies to
- Microsoft Office Enterprise 2007
- Microsoft Office Ultimate 2007
- Microsoft Office Professional Plus 2007
- Microsoft Office Professional 2007
- Microsoft Office Standard 2007
- Microsoft Office Home and Student 2007
- Microsoft Office Basic 2007
- Microsoft Office Access 2007
- Microsoft Office Excel 2007
- Microsoft Office InfoPath 2007
- Microsoft Office OneNote 2007
- Microsoft Office Outlook 2007
- Microsoft Office PowerPoint 2007
- Microsoft Office Publisher 2007
- Microsoft Office Word 2007
- Microsoft Office SharePoint Designer 2007
- Microsoft Office Project Professional 2007
- Microsoft Office Project Standard 2007
- Microsoft Office Visio Professional 2007
- Microsoft Office Visio Standard 2007
| kbfixme kbmsifixme kbprb kbexpertiseinter kbceip kbtshoot kbactivation kblicensing kbwizard kbcip KB919895 |
