The Manage Site Accounts tool does not add or modify Client Push accounts in Systems Management Server 2003 SP2

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Article ID: 920108 - View products that this article applies to.
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Symptoms

Consider the following scenario:
  • You use the Manage Site Accounts tool (Msac.exe) to add or modify a Client Push account.
  • You add the account to or modify the account in a Microsoft Systems Management Server (SMS) 2003 Service Pack 2 (SP2) site.
In this scenario, the new account may not be displayed in the Accounts tab of the Client Push Installation Properties.

Note The Manage Site Accounts tool is part of the SMS 2003 SP1 Administration Feature Pack.

Resolution

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Msac.exe2.50.3025.2100114,68801-Jun-200616:58x86
Msac_res.dll2.50.3025.210029,18401-Jun-200616:58x86
Msac_setup.exe2.50.3025.2100610,30401-Jun-200617:12x86
Msa_res.dll2.50.3025.210011,26401-Jun-200616:58x86
Sms_msa.dll2.50.3025.2100466,94401-Jun-200616:58x86

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the Standard Terminology That Is Used to Describe Microsoft Software Updates

References

For more information on troubleshooting Advanced Client Push Installations see the following article in the Microsoft Knowledge Base:

928282 How to troubleshoot Advanced Client Push Installation Issues in Systems Management Server 2003 and System Center Configuration Manager 2007

Properties

Article ID: 920108 - Last Review: November 2, 2013 - Revision: 4.0
Applies to
  • Microsoft Systems Management Server 2003 Service Pack 2
Keywords: 
kbnosurvey kbarchive kbautohotfix kbsmsadmin kbsmsfeaturepack kbhotfixserver kbqfe KB920108

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