Article ID: 920143 - View products that this article applies to.
When you try to install Symantec Antivirus Enterprise Edition version 10.0.1.622, or when you try to start this program after you install it, the Program Compatibility Assistant dialog box appears. This dialog box contains a message that states that the program has compatibility issues with the operating system. Therefore, you cannot install or run Symantec Antivirus Enterprise Edition.
You experience this problem if you are running one of the following operating systems:
Update informationThe following file is available for download from the Microsoft Download Center:
Download the KB920143 package now.
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(http://www.microsoft.com/downloads/details.aspx?FamilyId=0CE37FB9-B654-45E7-B006-E1728FE076CA)Release Date: June 9, 2006
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.
(http://support.microsoft.com/kb/119591/ )How to obtain Microsoft support files from online services
PrerequisitesYou must be running one of the following operating systems to install this update:
Restart requirementYou must restart the computer after you apply this update.
Update replacement informationThis update does not replace any other updates.
File informationThe English version of this update has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
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Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Article ID: 920143 - Last Review: October 9, 2011 - Revision: 4.0