Consider the following scenario. You try to print a Microsoft Office Word 2007 document. The document contains math alphanumeric equations. You use on one of the following printer devices to print the document:

•	An HP LaserJet 8000 printer device from Hewlett-Packard Development Company, L.P.
•	An HP 5500 printer device from Hewlett-Packard Development Company, L.P.

In this scenario, the math alphanumeric equations may appear as boxes that contain a question mark (?), or the page may be blank.

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This problem occurs if you are using a print driver that is earlier than Hewlett-Packard Printer Control Language (PCL) version 6 with the printing device.

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To resolve this problem, obtain the PCL version 6 driver for your printing device from Hewlett-Packard.

You can download the PCL version 6 driver from the Hewlett-Packard Web site:

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Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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