Lotus Notes DocLinks in e-mail messages are replaced with bitmap icons in Exchange 2003
On This PageSYMPTOMSConsider
the following scenario. You have
a server that is running Microsoft Exchange Server 2003 Service Pack 2 (SP2).
You upgrade to
or install a
post-Exchange 2003 SP2 version of the Microsoft
Exchange Server 2003 Notes Connector.
Then, e-mail
messages that contain Lotus Notes DocLinks are forwarded to a Lotus
Notes/Domino e-mail system from Exchange 2003. In
this scenario, all Lotus Notes DocLinks in the
messages are lost. Additionally, the Lotus Notes DocLinks are replaced with bitmap icons. If a Lotus Notes user forwards a message that contains Lotus Notes DocLinks to an Exchange Server user, the Lotus Notes DocLinks are converted to OLE objects. Then, the Exchange Server user can double-click the OLE objects to start the Lotus Notes client to view the document. CAUSEThis problem occurs because the post-Exchange
2003 SP2 versions of the Exchange Server 2003 Connector
for Lotus Notes transmit
messages that contain MIME content to the Lotus Notes
e-mail system. Additionally, RTF messages are converted to HTML messages. Therefore, OLE objects for Lotus
Notes DocLinks in RTF messages display only bitmap icons after the
conversion. RESOLUTIONTo resolve this problem, install the latest version of the
Microsoft Exchange Server 2003 Connector for Lotus Notes. To obtain the latest
version of the Exchange Server 2003 Connector for Lotus Notes, visit the
following Microsoft Web site: http://www.microsoft.com/downloads/details.aspx?FamilyID=d9f3a35e-1046-47b5-b09b-bda9de60cd9d&DisplayLang=en (http://www.microsoft.com/downloads/details.aspx?FamilyID=d9f3a35e-1046-47b5-b09b-bda9de60cd9d&DisplayLang=en) After you install the latest version of the Exchange Server 2003
Connector for Lotus Notes, Exchange 2003 will forward the e-mail message and
the .ndl attachment to Lotus Notes users. Then, the Lotus Notes user can see the attachment
and can open links by using the .ndl attachment.Note To enable this feature, you must add "DOCLINK2NDL=true" or "DOCLINK2NDL=1" under the [LME-NOTES] section in the Exchconn.ini file. If you want to disable this feature, add "DOCLINK2NDL=false" or "DOCLINK2NDL=0" or delete the option under the [LME-NOTES] section in the Exchconn.ini file. Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site: http://go.microsoft.com/?linkid=6294451 (http://go.microsoft.com/?linkid=6294451) Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site: http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support) Note The "Hotfix download available" section and the online request forms display the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.PrerequisitesYou must have Exchange 2003 SP2 installed on the server before you apply this hotfix.Restart requirementYou do not have to restart the computer after you apply this hotfix. However, Microsoft Exchange Connectivity Controller service, the Microsoft Exchange Connector for Lotus Notes service, and all dependent services will be restarted when you install the latest version of the Exchange Server 2003 Connector for Lotus Notes.Hotfix replacement informationThis hotfix does not replace a previously released hotfix.File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
STATUSMicrosoft
has confirmed that this is a problem in the Microsoft products that are listed
in the "Applies to" section. MORE INFORMATIONThe
third-party products that this article discusses are manufactured by companies
that are independent of Microsoft. Microsoft makes no warranty, implied or
otherwise, about the performance or reliability of these
products. For more information about the terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base: 824684 (http://support.microsoft.com/kb/824684/)
Description of the standard terminology that is used to describe Microsoft software updates
For more information about the
naming schema for Exchange Server software updates, click the following article
number to view the article in the Microsoft Knowledge Base: 817903 (http://support.microsoft.com/kb/817903/)
New naming schema for Exchange Server software update packages
APPLIES TO
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