Lotus Notes DocLinks in e-mail messages are replaced with bitmap icons in Exchange 2003

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Article ID: 920781 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario. You have a server that is running Microsoft Exchange Server 2003 Service Pack 2 (SP2). You upgrade to or install a post-Exchange 2003 SP2 version of the Microsoft Exchange Server 2003 Notes Connector. Then, e-mail messages that contain Lotus Notes DocLinks are forwarded to a Lotus Notes/Domino e-mail system from Exchange 2003. In this scenario, all Lotus Notes DocLinks in the messages are lost. Additionally, the Lotus Notes DocLinks are replaced with bitmap icons.

If a Lotus Notes user forwards a message that contains Lotus Notes DocLinks to an Exchange Server user, the Lotus Notes DocLinks are converted to OLE objects. Then, the Exchange Server user can double-click the OLE objects to start the Lotus Notes client to view the document.

CAUSE

This problem occurs because the post-Exchange 2003 SP2 versions of the Exchange Server 2003 Connector for Lotus Notes transmit messages that contain MIME content to the Lotus Notes e-mail system. Additionally, RTF messages are converted to HTML messages. Therefore, OLE objects for Lotus Notes DocLinks in RTF messages display only bitmap icons after the conversion.

RESOLUTION

To resolve this problem, install the latest version of the Microsoft Exchange Server 2003 Connector for Lotus Notes. To obtain the latest version of the Exchange Server 2003 Connector for Lotus Notes, visit the following Microsoft Web site:
http://www.microsoft.com/downloads/details.aspx?FamilyID=d9f3a35e-1046-47b5-b09b-bda9de60cd9d&DisplayLang=en
After you install the latest version of the Exchange Server 2003 Connector for Lotus Notes, Exchange 2003 will forward the e-mail message and the .ndl attachment to Lotus Notes users. Then, the Lotus Notes user can see the attachment and can open links by using the .ndl attachment.

Note To enable this feature, you must add "DOCLINK2NDL=true" or "DOCLINK2NDL=1" under the [LME-NOTES] section in the Exchconn.ini file. If you want to disable this feature, add "DOCLINK2NDL=false" or "DOCLINK2NDL=0" or delete the option under the [LME-NOTES] section in the Exchconn.ini file.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must have Exchange 2003 SP2 installed on the server before you apply this hotfix.

Restart requirement

You do not have to restart the computer after you apply this hotfix. However, Microsoft Exchange Connectivity Controller service, the Microsoft Exchange Connector for Lotus Notes service, and all dependent services will be restarted when you install the latest version of the Exchange Server 2003 Connector for Lotus Notes.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Accountmgr.dll5.0.1164.0120,59221-Jan-200715:14x86
Cdinfomgr.dll5.0.1164.0122,12821-Jan-200715:14x86
Commonres.dll5.0.1164.032,52821-Jan-200715:14x86
Defchangefolder.dll5.0.1164.0144,14421-Jan-200715:14x86
Defdependencyui.dll5.0.1164.0218,38421-Jan-200715:14x86
Defhelp.dll5.0.1164.098,06421-Jan-200715:14x86
Dependmgr.dll5.0.1164.0176,91221-Jan-200715:14x86
Diskinfomgr.dll5.0.1164.0122,64021-Jan-200715:14x86
Exchmem.dll6.5.7903.0160,25623-Feb-200708:56x86
Msvcp60.dll6.0.8267.0401,48821-Jan-200715:16x86
Notescondata.dll6.5.7903.01,320,44826-Feb-200709:35x86
Pidgen.dllNot applicable22,01621-Jan-200715:14x86
Pttrace.dll6.5.7903.016,38421-Feb-200716:55x86
Setup.exe5.0.1164.098,06421-Jan-200715:14x86
Setup.sdbNot applicable10,84421-Feb-200715:04Not applicable
Setup50.bmpNot applicable7,30821-Jan-200715:00Not applicable
Setupdb.dll5.0.1164.0143,12021-Jan-200715:14x86
Setuplog.dll5.0.1164.0114,44821-Jan-200715:14x86
Sitsetup.dll5.0.1167.2708,36821-Jan-200715:14x86
Suiteinfo.dll1.0.895.94,36821-Jan-200715:00x86
Svrgrpmgr.dll5.0.1164.0179,47221-Jan-200715:14x86
Templmgr.dll5.0.1164.0317,71221-Jan-200715:14x86
Validation.dll5.0.1164.0108,30421-Jan-200715:14x86
Watermark50.bmpNot applicable152,24821-Jan-200715:00Not applicable
Wizardui.dll5.0.1164.01,031,44021-Jan-200715:14x86
Adclog.insNot applicable90321-Jan-200715:01Not applicable
Adclog.unsNot applicable20121-Jan-200715:01Not applicable
Connctrl.insNot applicable1,32221-Jan-200715:01Not applicable
Connctrl.unsNot applicable41821-Jan-200715:01Not applicable
Connectoreventlog.insNot applicable2,41121-Jan-200715:01Not applicable
Connectoreventlog.unsNot applicable23721-Jan-200715:01Not applicable
Exchmem.dll6.5.7903.0160,25623-Feb-200708:56x86
Msvcp60.dll6.0.8267.0401,48821-Jan-200715:16x86
Notescon.insNot applicable4,29021-Jan-200715:01Not applicable
Notescon.unsNot applicable49421-Jan-200715:01Not applicable
Notescon_update.insNot applicable75321-Jan-200715:01Not applicable
Notescon_update.unsNot applicable19321-Jan-200715:01Not applicable
Notescup.dll6.5.7903.05,63221-Feb-200716:54x86
Ntscupwp.dll6.5.7903.039,42421-Feb-200716:54x86
Addxa.dll6.5.7903.0565,76021-Feb-200716:50x86
Aqadmcon.dll6.5.7903.044,54421-Feb-200716:54x86
Build.datNot applicable5421-Feb-200716:51Not applicable
Ctreestd.dll6.5.7903.0203,77621-Feb-200716:50x86
Devcon.dll6.5.7903.06,14421-Feb-200716:51x86
Dispatch.exe6.5.7903.037,88821-Feb-200716:51x86
Dxamex.dll6.5.7903.036,86421-Feb-200716:52x86
Dxanotes.dll6.5.7903.058,36821-Feb-200716:52x86
Exchconn.iniNot applicable19,46121-Jan-200715:24Not applicable
Exmigwiz.chmNot applicable206,05221-Jan-200715:20Not applicable
Grc.msgNot applicable4,03721-Feb-200716:53Not applicable
Lscmd.exe6.5.7903.023,04021-Feb-200716:51x86
Lscms.dll6.5.7903.0157,18421-Feb-200716:50x86
Lscntrl.exe6.5.7903.050,17621-Feb-200716:52x86
Lscps.dll6.5.7903.0339,45623-Feb-200709:31x86
Lsctrl.exe6.5.7903.07,16821-Feb-200716:52x86
Lsdevlog.dll6.5.7903.08,19221-Feb-200716:52x86
Lsdevnt.dll6.5.7903.010,24021-Feb-200716:52x86
Lsdevui.dll6.5.7903.07,68021-Feb-200716:50x86
Lsdxa.exe6.5.7903.027,64821-Feb-200716:52x86
Lsinst.dll6.5.7903.08,70421-Feb-200716:52x86
Lslde.dll6.5.7903.066,04821-Feb-200716:50x86
Lsldew.dll6.5.7903.016,89621-Feb-200716:50x86
Lslmeens.msgNot applicable307,00921-Feb-200716:53Not applicable
Lsmain.exe6.5.7903.041,47221-Feb-200716:52x86
Lsmexhc.dll6.5.7903.0128,00021-Feb-200716:50x86
Lsmexif.dll6.5.7903.0233,98421-Feb-200716:50x86
Lsmexin.exe6.5.7903.011,77621-Feb-200716:52x86
Lsmexnts.exe6.5.7903.034,81621-Feb-200716:53x86
Lsmexout.exe6.5.7903.011,77621-Feb-200716:53x86
Lsntshc.dll6.5.7903.0217,08821-Feb-200716:50x86
Lsntsmex.exe6.5.7903.044,54421-Feb-200716:53x86
Lspa.exe6.5.7903.013,31221-Feb-200716:53x86
Lspcta.dll6.5.7903.027,64821-Feb-200716:50x86
Lsrcc.dll6.5.7903.07,16821-Feb-200716:50x86
Lsrcs.dll6.5.7903.019,45621-Feb-200716:50x86
Lsxfm.dll6.5.7903.043,00821-Feb-200716:53x86
Luaprim.msgNot applicable72021-Feb-200716:53Not applicable
Luasec.msgNot applicable7,45921-Feb-200716:53Not applicable
Mif.msgNot applicable28821-Feb-200716:53Not applicable
Miferr.msgNot applicable33221-Feb-200716:53Not applicable
Mlmig32.dll6.5.7903.04,469,76023-Feb-200709:29x86
Ntsconn.hNot applicable79621-Jan-200715:25Not applicable
Ntsperf.dll6.5.7903.019,96823-Feb-200709:31x86
Ntsperf.iniNot applicable25,02423-Feb-200709:31Not applicable
Psapi.dll5.0.2134.128,94421-Jan-200715:15x86
Uirsp.msgNot applicable54321-Jan-200715:25Not applicable
Win32.msgNot applicable42,60121-Feb-200716:53Not applicable
Amap.tblNot applicable1,54921-Jan-200715:24Not applicable
External.tblNot applicable47521-Jan-200715:25Not applicable
Mapnotes.tblNot applicable68621-Jan-200715:24Not applicable
Pcta.tblNot applicable43421-Jan-200715:25Not applicable
Amap.tbl.0Not applicable1,06621-Jan-200715:24Not applicable
Mapmex.tbl.0Not applicable39921-Jan-200715:24Not applicable
Dflticon.datNot applicable2,05621-Jan-200715:25Not applicable
Route.tblNot applicable021-Jan-200715:25Not applicable
Adclog.dll6.5.7903.01,184,25623-Feb-200709:18x86
Calconmsg.dll6.5.7903.0262,65623-Feb-200709:34x86
Exconmsg.dll6.5.7903.04,523,00823-Feb-200709:31x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

For more information about the terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information about the naming schema for Exchange Server software updates, click the following article number to view the article in the Microsoft Knowledge Base:
817903 New naming schema for Exchange Server software update packages

Properties

Article ID: 920781 - Last Review: October 25, 2007 - Revision: 1.3
APPLIES TO
  • Microsoft Exchange Server 2003 Standard Edition
  • Microsoft Exchange Server 2003 Enterprise Edition
Keywords: 
kbautohotfix kbhotfixserver kbexpertiseinter kbqfe KB920781

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