Article ID: 920905 - Last Review: October 30, 2007 - Revision: 1.4
You cannot digitally sign an e-mail message in Outlook Web Access when you log on to a computer that is running Exchange Server 2003 Service Pack 1
You log on to a computer that is running Microsoft Exchange Server 2003 Service Pack 1 (SP1) by using Microsoft Outlook Web Access. You try to digitally sign an e-mail message by using a certificate that is stored in a smart card device. When you do this, an error occurs and you cannot
digitally sign the e-mail message in Outlook Web Access.
However, you can still perform the following tasks when you use the same certificate that is stored in the smart card device:
Decrypt digitally signed e-mail messages in Outlook Web Access
Digitally sign e-mail messages in Microsoft Office Outlook
Decrypt digitally signed e-mail messages in Outlook
Hotfix information A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites You must have Exchange Server 2003 SP1 installed to apply this hotfix.
Restart requirement The following services are restarted when you apply this hotfix:
Microsoft Exchange Information Store service Microsoft Internet Information Service (IIS) Admin Service Microsoft Search service and all dependent services Hotfix replacement information This hotfix does not replace any other hotfix.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time item in Control Panel.
File name File version File size Date Time Platform SP requirement Blank.htm Not applicable 186 16-Aug-2006 22:54 Not applicable None Ctrl_calendar.css Not applicable 1,226 04-May-2005 01:47 Not applicable None Ctrl_calendar.htc Not applicable 8,454 16-Aug-2006 22:54 Not applicable None Ctrl_calendar.js Not applicable 40,024 16-Aug-2006 22:54 Not applicable None Ctrl_calendarview.css Not applicable 5,411 16-Aug-2006 22:54 Not applicable None Ctrl_calendarview.htc Not applicable 12,910 16-Aug-2006 22:54 Not applicable None Ctrl_calendarview.js Not applicable 95,603 16-Aug-2006 22:54 Not applicable None Ctrl_calendarviewprn.css Not applicable 699 04-May-2005 01:47 Not applicable None Ctrl_calviewdaily.xsl Not applicable 12,985 10-Jun-2005 03:13 Not applicable None Ctrl_calviewmonthly.xsl Not applicable 13,112 29-Jan-2006 22:38 Not applicable None Ctrl_calviewweekly.xsl Not applicable 9,359 28-Nov-2005 17:29 Not applicable None Ctrl_ctxtmenu.htc Not applicable 986 16-Aug-2006 22:54 Not applicable None Ctrl_ctxtmenu.js Not applicable 6,281 16-Aug-2006 22:54 Not applicable None Ctrl_datepicker.htc Not applicable 3,565 16-Aug-2006 22:54 Not applicable None Ctrl_datepicker.js Not applicable 44,298 16-Aug-2006 22:54 Not applicable None Ctrl_formatbar.htc Not applicable 6,575 16-Aug-2006 22:54 Not applicable None Ctrl_formatbar.js Not applicable 23,361 16-Aug-2006 22:54 Not applicable None Ctrl_freebusy.css Not applicable 2,187 16-Aug-2006 22:54 Not applicable None Ctrl_freebusy.htc Not applicable 1,349 16-Aug-2006 22:54 Not applicable None Ctrl_freebusy.js Not applicable 41,870 16-Aug-2006 22:54 Not applicable None Ctrl_message.htc Not applicable 3,068 16-Aug-2006 22:54 Not applicable None Ctrl_message.js Not applicable 20,351 16-Aug-2006 22:54 Not applicable None Ctrl_mimeformatbar.htc Not applicable 6,636 16-Aug-2006 22:54 Not applicable None Ctrl_mimeformatbar.js Not applicable 14,160 04-May-2005 01:47 Not applicable None Ctrl_notify.htc Not applicable 1,352 16-Aug-2006 22:54 Not applicable None Ctrl_notify.js Not applicable 675 04-May-2005 01:47 Not applicable None Ctrl_poll.js Not applicable 7,383 04-May-2005 01:47 Not applicable None Ctrl_reminder.htc Not applicable 1,351 16-Aug-2006 22:54 Not applicable None Ctrl_reminder.js Not applicable 11,235 16-Aug-2006 22:54 Not applicable None Ctrl_tabpages.htc Not applicable 864 16-Aug-2006 22:54 Not applicable None Ctrl_tabpages.js Not applicable 2,319 16-Aug-2006 22:54 Not applicable None Ctrl_tree.htc Not applicable 2,736 16-Aug-2006 22:54 Not applicable None Ctrl_tree.js Not applicable 35,047 16-Aug-2006 22:54 Not applicable None Ctrl_tree_pf.htc Not applicable 2,470 16-Aug-2006 22:54 Not applicable None Ctrl_tree_pf.js Not applicable 33,891 16-Aug-2006 22:54 Not applicable None Ctrl_tree_pf.xsl Not applicable 1,909 14-Dec-2004 20:57 Not applicable None Ctrl_view.htc Not applicable 3,115 16-Aug-2006 22:54 Not applicable None Ctrl_view.js Not applicable 98,036 16-Aug-2006 22:54 Not applicable None Ctrl_view.xsl Not applicable 42,533 29-Jan-2006 22:38 Not applicable None Davex.dll 6.5.7234.11 1,087,488 16-Aug-2006 23:42 x86 None Dlg_anr.js Not applicable 7,874 16-Aug-2006 22:54 Not applicable None Dlg_editname.js Not applicable 8,520 04-May-2005 01:47 Not applicable None Dlg_editrule.js Not applicable 27,738 16-Aug-2006 22:54 Not applicable None Dlg_editsignature.js Not applicable 5,979 16-Aug-2006 22:54 Not applicable None Dlg_gal.js Not applicable 24,936 16-Aug-2006 22:54 Not applicable None Dlg_gallookup.js Not applicable 7,239 04-May-2005 01:47 Not applicable None Dlg_junk.js Not applicable 9,848 16-Aug-2006 22:54 Not applicable None Dlg_movecopy.js Not applicable 6,191 16-Aug-2006 22:54 Not applicable None Dlg_newfolder.js Not applicable 3,752 16-Aug-2006 22:54 Not applicable None Dlg_options.js Not applicable 22,618 16-Aug-2006 22:54 Not applicable None Dlg_recurrence.js Not applicable 23,775 04-May-2005 01:47 Not applicable None Dlg_reminder.js Not applicable 37,119 16-Aug-2006 22:54 Not applicable None Dlg_rules.js Not applicable 11,625 16-Aug-2006 22:54 Not applicable None Dlg_spell.js Not applicable 19,547 16-Aug-2006 22:54 Not applicable None Dlg_taskrecurrence.js Not applicable 27,586 04-May-2005 01:47 Not applicable None Dl_appointment.js Not applicable 11,856 04-May-2005 01:47 Not applicable None Dl_composeapptrecurr.js Not applicable 9,381 04-May-2005 01:47 Not applicable None Dl_composecommon.js Not applicable 5,117 16-Aug-2006 22:54 Not applicable None Dl_composetaskrecurr.js Not applicable 17,561 04-May-2005 01:47 Not applicable None Dl_contact.js Not applicable 8,180 16-Aug-2006 22:54 Not applicable None Dl_folderview.js Not applicable 5,208 04-May-2005 01:47 Not applicable None Dl_junk.js Not applicable 5,040 16-Aug-2006 22:54 Not applicable None Dl_misc.js Not applicable 9,340 16-Aug-2006 22:54 Not applicable None Dl_options.js Not applicable 6,917 16-Aug-2006 22:54 Not applicable None Dl_task.js Not applicable 19,638 16-Aug-2006 22:54 Not applicable None Exoledb.dll 6.5.7234.11 2,570,752 16-Aug-2006 23:42 x86 None Frm_attach.js Not applicable 5,508 16-Aug-2006 22:54 Not applicable None Frm_composeappt.js Not applicable 37,810 16-Aug-2006 22:54 Not applicable None Frm_composecdl.js Not applicable 17,279 16-Aug-2006 22:54 Not applicable None Frm_composecontact.js Not applicable 35,874 16-Aug-2006 22:54 Not applicable None Frm_composenote.js Not applicable 18,885 16-Aug-2006 22:54 Not applicable None Frm_composepost.js Not applicable 13,265 16-Aug-2006 22:54 Not applicable None Frm_composetask.js Not applicable 41,156 16-Aug-2006 22:54 Not applicable None Frm_forwardmeeting.js Not applicable 8,018 16-Aug-2006 22:54 Not applicable None Frm_logoff.js Not applicable 696 04-May-2005 01:47 Not applicable None Frm_mimecommon.js Not applicable 34,114 16-Aug-2006 22:54 Not applicable None Frm_mimenote.js Not applicable 63,088 16-Aug-2006 22:54 Not applicable None Frm_mimepreviewpane.js Not applicable 5,827 16-Aug-2006 22:54 Not applicable None Frm_previewpane.js Not applicable 3,815 16-Aug-2006 22:54 Not applicable None Frm_readappt.js Not applicable 16,003 16-Aug-2006 22:54 Not applicable None Frm_readnote.js Not applicable 7,705 16-Aug-2006 22:54 Not applicable None Frm_readpost.js Not applicable 6,479 16-Aug-2006 22:54 Not applicable None Frm_readreports.js Not applicable 4,418 16-Aug-2006 22:54 Not applicable None Frm_readtask.js Not applicable 6,727 16-Aug-2006 22:54 Not applicable None Mdbmsg.dll 6.5.7234.11 3,269,632 16-Aug-2006 22:53 x86 None Owaauth.dll 6.5.7234.11 67,584 16-Aug-2006 22:50 x86 None Owaprint.css Not applicable 2,696 16-Aug-2006 22:54 Not applicable None Owastyle.css Not applicable 13,586 16-Aug-2006 22:54 Not applicable None Owastyledl.css Not applicable 2,187 16-Aug-2006 22:54 Not applicable None Redir.asp Not applicable 3,304 04-Jun-2005 01:56 Not applicable None Setupmcl.exe 5.3.18.6 317,256 17-Aug-2006 01:03 x86 None Sps.css Not applicable 1,399 04-May-2005 01:47 Not applicable None Store.exe 6.5.7234.11 5,200,896 16-Aug-2006 23:26 x86 None Style-chs30.css Not applicable 394 04-May-2005 01:47 Not applicable None Style-cht30.css Not applicable 381 04-May-2005 01:47 Not applicable None Style-jpn30.css Not applicable 400 16-Aug-2006 22:54 Not applicable None Style-kor30.css Not applicable 378 04-May-2005 01:47 Not applicable None Style-large30.css Not applicable 382 04-May-2005 01:47 Not applicable None Style30.css Not applicable 382 04-May-2005 01:47 Not applicable None Tf_galfind.xsl Not applicable 6,941 14-Dec-2004 20:57 Not applicable None Tf_messages.xsl Not applicable 11,610 14-Dec-2004 20:57 Not applicable None Tf_twoline.xsl Not applicable 10,677 14-Dec-2004 20:57 Not applicable None Util_addrval.js Not applicable 2,114 16-Aug-2006 22:54 Not applicable None Util_buttons.js Not applicable 6,606 16-Aug-2006 22:54 Not applicable None Util_calendar.js Not applicable 4,508 16-Aug-2006 22:54 Not applicable None Util_calmessaging.htc Not applicable 877 16-Aug-2006 22:54 Not applicable None Util_calmessaging.js Not applicable 10,443 16-Aug-2006 22:54 Not applicable None Util_forms.js Not applicable 26,231 16-Aug-2006 22:54 Not applicable None Util_mimemsg.js Not applicable 11,125 16-Aug-2006 22:54 Not applicable None Util_owa.js Not applicable 23,443 16-Aug-2006 22:54 Not applicable None Util_recipients.js Not applicable 18,637 16-Aug-2006 22:54 Not applicable None Util_view.js Not applicable 37,676 16-Aug-2006 22:54 Not applicable None View-webpage.gif Not applicable 598 29-Jan-2006 20:50 Not applicable None Vw_calendar.js Not applicable 9,846 16-Aug-2006 22:54 Not applicable None Vw_calendarpart.css Not applicable 1,401 16-Aug-2006 22:54 Not applicable None Vw_calendarpart.js Not applicable 830 16-Aug-2006 22:54 Not applicable None Vw_contact.js Not applicable 2,451 16-Aug-2006 22:54 Not applicable None Vw_dumpster.js Not applicable 3,256 16-Aug-2006 22:54 Not applicable None Vw_message.js Not applicable 14,701 16-Aug-2006 22:54 Not applicable None Vw_messagepart.js Not applicable 1,957 04-May-2005 01:47 Not applicable None Vw_navbar.js Not applicable 46,456 16-Aug-2006 22:54 Not applicable None Vw_search.js Not applicable 10,433 16-Aug-2006 22:54 Not applicable None Vw_task.js Not applicable 7,180 16-Aug-2006 22:54 Not applicable None Vw_taskpart.js Not applicable 4,625 16-Aug-2006 22:54 Not applicable None Wmtemplates.dll 6.5.7234.11 5,181,440 16-Aug-2006 22:53 x86 None Logoff.asp Not applicable 11,221 10-Mar-2005 04:52 Not applicable None Logon.asp Not applicable 28,450 10-Mar-2005 04:52 Not applicable None Logon.asp Not applicable 28,750 10-Mar-2005 05:29 Not applicable None Logon.asp Not applicable 28,749 10-Mar-2005 04:57 Not applicable None Logon.asp Not applicable 28,990 10-Mar-2005 05:27 Not applicable None Logon.asp Not applicable 28,002 10-Mar-2005 04:45 Not applicable None Logon.asp Not applicable 28,023 10-Mar-2005 04:49 Not applicable None Logon.asp Not applicable 28,798 10-Mar-2005 05:15 Not applicable None Logon.asp Not applicable 28,728 10-Mar-2005 05:17 Not applicable None Logon.asp Not applicable 28,849 10-Mar-2005 05:00 Not applicable None Logon.asp Not applicable 28,902 10-Mar-2005 05:02 Not applicable None Logon.asp Not applicable 29,145 10-Mar-2005 04:25 Not applicable None Logon.asp Not applicable 29,067 10-Mar-2005 04:21 Not applicable None Logon.asp Not applicable 29,210 10-Mar-2005 05:05 Not applicable None Logon.asp Not applicable 28,360 10-Mar-2005 04:55 Not applicable None Logon.asp Not applicable 29,170 10-Mar-2005 05:25 Not applicable None Logon.asp Not applicable 29,014 10-Mar-2005 04:28 Not applicable None Logon.asp Not applicable 28,883 10-Mar-2005 04:36 Not applicable None Logon.asp Not applicable 28,612 10-Mar-2005 04:40 Not applicable None Logon.asp Not applicable 28,735 10-Mar-2005 05:19 Not applicable None Logon.asp Not applicable 28,922 10-Mar-2005 05:08 Not applicable None Logon.asp Not applicable 28,898 10-Mar-2005 05:10 Not applicable None Logon.asp Not applicable 28,911 10-Mar-2005 05:21 Not applicable None Logon.asp Not applicable 28,873 10-Mar-2005 04:32 Not applicable SPA Logon.asp Not applicable 28,762 10-Mar-2005 05:14 Not applicable None Logon.asp Not applicable 28,822 10-Mar-2005 05:23 Not applicable None Logon.asp Not applicable 28,622 29-Jan-2006 22:38 Not applicable None Logoff.asp Not applicable 11,290 10-Mar-2005 05:29 Not applicable None Logoff.asp Not applicable 11,288 10-Mar-2005 04:57 Not applicable None Logoff.asp Not applicable 11,325 10-Mar-2005 05:27 Not applicable None Logoff.asp Not applicable 11,161 10-Mar-2005 04:45 Not applicable None Logoff.asp Not applicable 11,160 10-Mar-2005 04:49 Not applicable None Logoff.asp Not applicable 11,316 10-Mar-2005 05:15 Not applicable None Logoff.asp Not applicable 11,306 10-Mar-2005 05:17 Not applicable None Logoff.asp Not applicable 11,317 10-Mar-2005 05:00 Not applicable None Logoff.asp Not applicable 11,280 10-Mar-2005 05:02 Not applicable None Logoff.asp Not applicable 11,362 10-Mar-2005 04:25 Not applicable None Logoff.asp Not applicable 11,349 10-Mar-2005 04:21 Not applicable None Logoff.asp Not applicable 11,408 10-Mar-2005 05:05 Not applicable None Logoff.asp Not applicable 11,237 10-Mar-2005 04:55 Not applicable None Logoff.asp Not applicable 11,351 10-Mar-2005 05:25 Not applicable None Logoff.asp Not applicable 11,329 10-Mar-2005 04:28 Not applicable None Logoff.asp Not applicable 11,325 10-Mar-2005 04:36 Not applicable None Logoff.asp Not applicable 11,277 10-Mar-2005 04:40 Not applicable None Logoff.asp Not applicable 11,284 10-Mar-2005 05:19 Not applicable None Logoff.asp Not applicable 11,324 10-Mar-2005 05:08 Not applicable None Logoff.asp Not applicable 11,293 10-Mar-2005 05:10 Not applicable None Logoff.asp Not applicable 11,305 10-Mar-2005 05:21 Not applicable None Logoff.asp Not applicable 11,307 10-Mar-2005 04:32 Not applicable SPA Logoff.asp Not applicable 11,316 10-Mar-2005 05:14 Not applicable None Logoff.asp Not applicable 11,330 10-Mar-2005 05:23 Not applicable None Logoff.asp Not applicable 11,282 29-Jan-2006 22:38 Not applicable None
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684
(http://support.microsoft.com/kb/824684/
)
Description of the standard terminology that is used to describe Microsoft software updates
817903
(http://support.microsoft.com/kb/817903/
)
New naming schema for Exchange Server software update packages
APPLIES TO Microsoft Exchange Server 2003 Service Pack 1 kbautohotfix kbhotfixserver kbqfe kbfix kbbug kbexchange2003presp1fix kbpubtypekc KB920905
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