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Internet Explorer 6 closes unexpectedly with an unrecoverable error when you run a Web application that uses the InnerHtml property in Windows XP or in Windows Server 2003

Article ID: 921397 - View products that this article applies to.

SYMPTOMS

You use Microsoft Internet Explorer 6 in Microsoft Windows XP or in Microsoft Windows Server 2003. You run a Web application that uses the InnerHtml property in Internet Explorer 6. In this scenario, Internet Explorer 6 closes unexpectedly with an unrecoverable error, and you may receive the following error message:

Internet Explorer 6 has encountered a problem and needs to close. We are sorry for the inconvenience.
If you were in the middle of something, the information you were working on might be lost.
Please tell Microsoft about this problem.
We have created an error report that you can send to help us improve Internet Explorer 6. We will treat this report as confidential and anonymous.
To see what data this error report contains, click here.

When you view the data that the error report contains, the following error-signature information is displayed.

Windows XP

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AppName	AppVer	ModName	ModVer	Offset
Iexplore.exe	6.0.2900.2961	Mshtml.dll	6.0.2900.2961	0xC0000005

Windows Server 2003

Collapse this tableExpand this table

AppName	AppVer	ModName	ModVer	Offset
Iexplore.exe	6.0.3790.2757	Mshtml.dll	6.0.3790.2757	0xC0000005

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CAUSE

This problem occurs because the null pointer check is not implemented in the Mshtml.dll file in Internet Explorer 6.

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RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

Registry information

To use one of the hotfixes in this package, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.