When the countdown timer dialog box appears, you cannot access the "Welcome to Windows" logon screen to log on to a Systems Management Server 2003 client computer

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Article ID: 921466 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You use the Inventory Tool for Custom Updates (ITCU) in Microsoft Systems Management Server (SMS) 2003 to deploy a software update package.
  • The software update package automatically restarts a SMS client computer after the software update is installed.
  • When the countdown timer dialog box appears, one of the following conditions is true:
    • You have not logged on to the SMS client computer.
    • The "Welcome to Windows" logon screen is displayed on the SMS client computer.
In this scenario, you cannot access the "Welcome to Windows" logon screen to log on to the SMS client computer.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must have SMS 2003 Service Pack 2 (SP2) installed to apply this hotfix.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
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File nameFile versionFile sizeDateTimePlatform
Patchinstall.dll2.50.4160.2115144,89601-Mar-200610:10x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 921466 - Last Review: July 24, 2007 - Revision: 1.3
APPLIES TO
  • Microsoft Systems Management Server 2003
Keywords: 
kbautohotfix kbfix kbqfe kbhotfixserver kbexpertiseinter kbsms2003spfix KB921466

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