Article ID: 922030 - Last Review: April 6, 2007 - Revision: 3.1

The search feature does not return results in SharePoint Portal Server 2003

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SYMPTOMS

When you try to use the search feature in Microsoft Office SharePoint Portal Server 2003, the search feature returns no results. Additionally, you receive the following error messages in the gatherer logs.

You receive the following error messages in the gatherer logs for the Portal_Content index:

XX/XX/XXX HH:MM:SS Add http://Servername The address could not be found, (0x80042616 - Error in the Site Data Web Service.)

XX/XX/XXX HH:MM:SS Add sps://Servername/site$$$people The address could not be found, (0x80042617 - Error in the Site Data Web Service.)

You receive the following error messages in the gatherer logs for the Non_Portal_Content index:

XX/XX/XXX HH:MM:SS Add sps://Servername/site$$$site/scope=$$$default$$$ The address could not be found, (0x80042617 - Error in the Site Data Web Service.)

Additionally, you receive the following three events in the Application log.

Event ID 3036

Event Type: Warning
Event Source: Microsoft SharePointPS Search Service
Event Category: Gatherer
Event ID: 3036
Date: MM/DD/YYYY
Time: HH:MM:SS
User: N/A
Computer: SERVERNAME
Description: The content source <sps://servername/site$$$people> cannot be accessed. Context: http://servername/ Application, Portal_Content Catalog Details: Error in PortalCrawl Web Service. (0x80042617)

Event ID 3036

Event Type: Warning
Event Source: Microsoft SharePointPS Search Service
Event Category: Gatherer
Event ID: 3036
Date: MM/DD/YYYY
Time: HH:MM:SS
User: N/A
Computer: SERVERNAME
Description: The content source <http://servername/> cannot be accessed. Context: http://servername/ Application, Portal_Content Catalog Details: Error in the Site Data Web Service. (0x80042616)

Event ID 3024

Event Type: Error
Event Source: Microsoft SharePointPS Search Service
Event Category: Gatherer
Event ID: 3024
Date: MM/DD/YYYY
Time: HH:MM:SS
User: N/A
Computer: SERVERNAME
Description: The update cannot be started because the content sources cannot be accessed. Fix the errors and try the update again. Context: http://servername/ Application, Portal_Content Catalog

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CAUSE

This problem occurs if you installed the Microsoft .NET Framework 2.0 on the same server on which SharePoint Portal Server 2003 is installed. Microsoft SharePoint Portal Server Virtual Server is in Internet Information Server (IIS). IIS Web applications that are running SharePoint Portal Server 2003 must use the Microsoft .NET Framework 1.1. Therefore, you cannot install the .NET Framework 2.0 on the same server on which SharePoint Portal Server 2003 is installed.

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RESOLUTION

To resolve this problem, install Microsoft Office SharePoint Portal Server 2003 Service Pack 2 (SP2). After you install SharePoint Portal Server 2003 SP2, the SharePoint Portal Server Virtual Server that is running the .NET Framework 1.1 will work in the environment that has the .NET Framework 2.0 installed.

To download SharePoint Portal Server 2003 SP2, visit the following Microsoft Web site:

http://www.microsoft.com/downloads/details.aspx?FamilyID=171dc9a7-b4ba-4759-bd64-6b7d851a97ef&DisplayLang=en (http://www.microsoft.com/downloads/details.aspx?FamilyID=171dc9a7-b4ba-4759-bd64-6b7d851a97ef&DisplayLang=en)

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MORE INFORMATION

For more information about SharePoint Portal Server 2003, click the following article numbers to view the articles in the Microsoft Knowledge Base:

907763 (http://support.microsoft.com/kb/907763/ ) SharePoint Portal Server 2003 must use ASP.NET 1.1

887623 (http://support.microsoft.com/kb/887623/ ) Description of Microsoft Office SharePoint Portal Server 2003 Service Pack 2

906337 (http://support.microsoft.com/kb/906337/ ) Issues that are fixed in SharePoint Portal Server 2003 by SharePoint Portal Server 2003 Service Pack 2

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