Error message and error code "0xc0040357" when you use the export feature or the backup feature in ISA Server 2004: "ISA Server cannot load the property page"

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Article ID: 922222 - View products that this article applies to.
Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows registry
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SYMPTOMS

When you use the export feature or the backup feature on a computer that is running Microsoft Internet Security and Acceleration (ISA) Server 2004, you may receive an error message that resembles one of the following.

ISA Server 2004, Standard Edition

ISA Server cannot load the property page.
Error: 0xc0040357
The Server referenced by Array ArrayName does not exist

ISA Server 2004, Enterprise Edition

ISA Server cannot load the property page.
Error:0xc0040357
The error occurred on object ArrayName of class Array in the scope of array ArrayName.
For more information about the export feature and about the backup feature in ISA Server 2004, click the following article number to view the article in the Microsoft Knowledge Base:
838375 The differences between the Back Up feature and the Export feature in ISA Server 2004, and the differences between the Restore feature and the Import feature in ISA Server 2004

CAUSE

This problem may occur if a report job msFPCName value differs from the
CurrentServerGUID
registry entry value. Each report job definition is stored with an msFPCName value under the following registry subkey. This registry subkey corresponds to the instance of the ISA Server on which the report job is scheduled to run.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Fpc\Storage\Array-Root\Arrays\{CurrentArrayGUID}\Reports\ReportJobs\{ReportJobGUID}\Server

RESOLUTION

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

To resolve this problem, use one of these steps:
  1. Match the msFPCName value with the
    CurrentServerGUID
    registry value. To do this, follow these steps depending on the edition of ISA Server 2004.

    For ISA Server 2004, Standard Edition

    1. Click Start, click Run, type regedit, and then click OK.
    2. Locate and then click the following registry subkey:
      HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Fpc
    3. In the right pane, right-click CurrentServerGUID, and then click Modify.
    4. Copy the value in the Value data box.
      Note Click Cancel if you do not want to change the value.
    5. Locate and then click the following registry subkey:
      HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Fpc\Storage\Array-Root\Arrays\{<CurrentArrayGUID>}\Reports\ReportJobs\{<ReportJobGUID>}\Server
    6. If the registry value does not match the value that you copied in step d, right-click the
      msFpcname
      registry entry, and then click Modify.
    7. In the Value data box, paste the value that you copied in step d.
    8. Exit Registry Editor.

    For ISA Server 2004, Enterprise Edition

    Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
    1. Click Start, click Run, type regedit, and then click OK.
    2. Locate and then click the following registry subkey:
      HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Fpc
    3. In the right pane, right-click CurrentServerGUID, and then note the value that is displayed in the Value data box.
    4. Log on to the Content Storage Server (CSS) by using an account that has administrative rights.
    5. Click Start, point to All Programs, point to ADAM, and then click ADAM ADSI Edit.
    6. In the console tree, right-click ADAM ADSI Edit, and then click Connect to.
    7. In the Connection Settings dialog box, type CSS in the Connection name box.
    8. In the Server name list, click localhost.
    9. In the Port box, type one of the following values:
      • For a CSS that is configured for Windows authentication (domain mode), type 2171.
      • For a CSS that is configured for SSL authentication (workgroup mode), type 2172.
    10. Click Distinguished name (DN) or naming context, and then type CN=FpcConfiguration.
    11. Under Connect using these credentials, click The account of the currently logged on user, and then click OK.
    12. In the console tree, expand CSS [localhost:Port].
    13. Expand CN=fpcconfiguration, expand CN=ArrayRoot, expand CN=Arrays, and then expand CN={CurrentArrayGUID}.
    14. In the right pane, click CN=Servers.
    15. Note the value of each {ServerGUID} entry that appears under the CN=Servers entry.

      Note The CN= part of the CN={ServerGUID} entry is not relevant when you are comparing data.
    16. In the console tree, expand CN=Reports.
    17. Expand CN={ReportJobGUID}, right-click CN=Servers, and then click Properties.
    18. In the CN=Servers Properties dialog box, double-click msFPCName in the Attribute list.
    19. Make sure that the value that is displayed in the Value box matches one of the {ServerGUID} values that you noted in step p.
    20. If the values do not match for any of the servers that are listed under CN=Servers, change the value that is displayed in the Value box. Make the value match one of the valid {ServerGUID} entries that you noted in step m, and then click OK.
    21. Click Apply, and then click OK.
    22. Repeat steps q through t for each CN={ReportJobGUID} entry that is located under the CN=Reports entry.
    23. Close the ADAM ADSI Edit MMC snap-in.
  2. Delete pending report jobs. To do this, follow these steps:
    1. Start ISA Server Management.
    2. Expand ServerName where ServerName is the name of the ISA Server computer, and then click Monitoring.
    3. Click the Reports tab.
    4. On the Tasks tab, click Create and Configure Report Jobs.
    5. Click the report that you want to delete, and then click Remove.

Properties

Article ID: 922222 - Last Review: December 4, 2007 - Revision: 1.7
APPLIES TO
  • Microsoft Internet Security and Acceleration Server 2004 Enterprise Edition
  • Microsoft Internet Security and Acceleration Server 2004 Standard Edition
Keywords: 
kbtshoot kbprb KB922222

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